Cin7 Core
An app for inventory control, retail, manufacturing and more
Rating
4.2
feedback
72
chart
#967
All reviews
Rating Breakdown
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Feb. 18, 2019
App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.
Hi There, Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat. Best Regards DEAR Team
Jan. 3, 2019
This is an easy Inventory Management System to use. We utilized the Onboarding provided by DEAR and the ongoing support we receive to make sure our system is being used as much to its potential for us is amazing. Kevin especially is always on hand to assist with any questions and tweaks. Other features would be also be helpful if integrated into DEAR - like to totals at the bottom of the Purchase Order Pages (and the other drop down pages)
Hi There, Thank your for the wonderful feedback. We are super happy to hear you had great onboarding experience and are enjoying all the features and benefits ! Best Regards DEAR Team
Dec. 13, 2018
I dont understand all the great reviews. I feel like it's gonna take me months to get up to speed. You can't bulk edit anything within the app. You have to export and work in Excel or Sheets, then re-upload back into Dear and purge the stuff you don't want. If you're not very skilled at Sheets/Excel, good luck. Once I get set up, I think it'll be great but I dont know how long that's going to take. I need to hire someone just to get my products, categories and suppliers set up. And when/if you connect your Quickbooks, it's going to import Suppliers from your checking account. Meaning that time you used your debit card at the corner store, well that place is now a Supplier. Same thing for Customers and Products. It imported products I havent sold in months. In order to delete, I had to export a file, change the status then re-upload. Why all the steps to do basic things?
Aug. 28, 2018
We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, customer terms, and fulfilment. We can also see sales performance across all channels in once place, helping us to make better business decisions.
July 12, 2018
DOES NOT sync inventory between Ebay, Amazon and Shopify. Or it doesn't seamlessly. I wanted to see my inventory on one page, but Marketplace Listings were in the Integration Channels --> Listings page, but Shopify was in the Inventory --> Product page. Exchanged emails with Support before getting a workaround solution, which wouldn't have streamlined anything. The interface was pretty and semi-intuitive , which is a shame.
Nov. 17, 2017
Dear systems has worked excellently for us with Shopify. We have 3 shopify stores and Dear helps us manage the inventory across all and warehouse smoothly and efficiently. It integrates well with sales and refunds and everything is updated instantly.
Oct. 13, 2017
Really good system for the money. Helps good for complex bundles on my AR15 Parts site, AR15discounts.com
Sept. 16, 2017
It was almost great, then after signing up I found out there is a maximum sku capacity of 20,000 sku's and no way to delete/purge products. This means that there is basically a lifetime limit of 20k sku's. With the number of variants our products have we go through around 10,000 sku's per year and we are just a small children's boutique. With the number of sku's initially imported we would get about a year out of the product then be having to move. The price point and features were good for us, but the sku limit is very low for a clothing retail business. I was very disappointed, especially since there was no mention of it on their website at the time and I has invested a lot of hours testing it. I also needed their Stripe/Paypal integration to be able to handle partial payments but the number 1 issue was the sku limit, we had to reluctantly cross Dear off the list because of that.
Aug. 29, 2017
DEAR has allowed us to manage our inventory seamlessly for the first time ever. Our stock is now always up to date, we can manage our invoicing and production orders all from one place. The support offered has also been amazing, with easy to follow tutorials as well as quick email and phone support. Would highly recommend.
Aug. 18, 2017
We've tried several inventories programs for Shopify and DEAR Inventory is by far the best. Our store has an extremely complex inventory so setup for us was a bit more difficult than it would be for the average Shopify user but every time we had a problem Josh was there to help us! Extremely happy we decided to give DEAR Inventory a try.
July 27, 2017
Great instructions and help. Have video tutorials for everything that you do but will also sit down and work with you and answer any questions. Set up has been a breeze.
July 13, 2017
After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing. We had lots of questions over our trial period, which Kevin patiently resolved. We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far. The integration with Shopify and Xero works really well!
April 5, 2017
As a small production company we have always struggled finding a system that works with us as our business grows. We have found that Dear is very user friendly and adapts easily to fit our specific brand. The support team has helped every time we need anything and they are always very quick and efficient with friendly positive attitudes. We highly recommend this system to anyone looking to grow their business.
Nov. 13, 2016
We migrated from Tradegecko to Dear Systems a few months ago, and have not looked back. Please see our review of Tradegecko for an idea of the frustration we had with them. Dear Systems works well for our business. We have not had any major issues with the synchronisation process between Dear, Shopify and Xero, and when we have had small issues or queries, they have always been resolved very quickly. We actually even got to meet a Dear Systems expert in person, who was very friendly and knew exactly what the best solution was.
Aug. 17, 2016
Inventory management used to be the biggest pain before we started using DEAR. This app is perfect!
Aug. 17, 2016
By far the best inventory management system we have used to date! Easy to use and we don't have any problems!
Aug. 16, 2016
After trying countless Inventory Management applications DEAR has proved to be superior by far. Super easy interface and their support service has been extremely helpful any time we've ran into any issues!
Aug. 15, 2016
Dear have been fantastic to deal with. Our team have on occasions had to contact them for support and each time they reply fast and offer fantastic support. They did some some unpaid work for us updating templates etc which was fantastic. Thanks Dear great company to work with.
Aug. 12, 2016
Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.