Cin7 Core Inventory Management
The reviews are strongly polarized, but the overall pattern is clear: many merchants praise Cin7 for its inventory management, reporting, and multi-channel integration capabilities, especially with Shopify, Xero, Amazon, and other sales channels. Positive reviews repeatedly highlight smooth onboarding, knowledgeable and patient support staff, and helpful solutions architects who take time to understand business workflows and provide practical guidance. Users also appreciate features like centralized inventory control, manufacturing support, forecasting, reporting, and the platform’s ability to help growing businesses stay organized and scale operations. On the negative side, several reviewers report serious issues with support responsiveness, unresolved bugs, and broken or unreliable integrations after the Cin7 acquisition/transition. Complaints include stock sync failures, blank orders, BOM/assembly problems, delayed or absent ticket resolution, and difficulty reaching a human or getting timely escalation. Some users also criticize pricing increases, extra charges for users/integrations, and cancellation friction. In short, the app is seen as powerful and valuable when it works and when onboarding/support is strong, but frustrating and risky for some merchants due to stability, support, and cost concerns.
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We have just installed Cin7 to assist with the management and financial reporting function of our e-commerce business. It is a fantastic solution. The training and support during the assessment, planning, and implementation, phases provided by our onboarding manager Nathasha Samooshi has been first class. Nathasha's patience and professionalism throughout this process has been outstanding. cit7 ...Highly Recommended!
The Solutions Architect team and Mark in particular very quickly and clearly handled all of my queries. From reviewing our manufacturing process and introducing assembly BOMs with landed costs, through to discussing our Shopify and 3PL fulfilment approach using locations - Mark showed not only full understanding of the CIN7 system, but took the time to listen to my concerns carefully and offer workable solutions. His genuine support was encouraging and I cannot speak highly enough of him. It is very reassuring to meet up with this team and have a review, sort out any niggles you may have - it has really paid off for us. 5 Stars, well earned.
Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team
Quick and clear onboarding, with fast troubleshooting and responsive support. The setup process was smooth, and any issues were resolved quickly. Looking forward to seeing where this software takes us.
The onboarding process at Purpink Gifts Ltd, Kenya has been nothing short of outstanding. From the very first session to the post-onboarding phase, every step has been handled with professionalism, precision, and genuine care. The transition into Cin7 Core has been seamless, and a great deal of that credit goes to our onboarding consultant, Nathasha Samooshi. Nathasha Samooshi is the kind of professional who doesn't just train you she equips you. Her ability to break down complex system configurations into clear, digestible sessions is remarkable. She is patient, thorough, and extraordinarily consistent. Each session was well-structured, purposeful, and delivered in a way that allowed us to not only understand the system, but to truly appreciate the logic and architecture behind it. She has a rare gift for making technical processes feel approachable, and that made all the difference for our team. What stood out most was Nathasha's commitment beyond the onboarding itself. Long after the initial sessions wrapped up, she remained available, responsive, and supportive as we continued our migration journey. That level of dedication is not common, and it speaks volumes about her professionalism and passion for her work. Since implementing Cin7 Core, our inventory management has been transformed. The system has brought structure, visibility, and efficiency to our operations in ways we hadn't anticipated. We are still in the process of full migration, but the results so far have already exceeded expectations. The system: 10/10. Nathasha Samooshi's sessions: 10/10. The overall experience: one we would not trade. To any company out there looking to take control of their inventory and operations do not hesitate. Invest in Cin7 Core, and if you are fortunate enough to have Natasha guide you through it, you are in the very best hands. — Samuel Omambia, Purpink Gifts Ltd, Kenya
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