All reviews

Rating Breakdown

  • 5
    94% (174 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 95% (176)
Review RSS Feed Review RSS Feed

4 / 5 Share

July 28, 2025

Whenever there is an issue, someone gets back to us within a decent timeframe and fixes the issue. Like today, there was an issue with the app and a member of the app team got back to me very quickly and fixed the issue.

Using app

Almost 5 years

Total reviews

4

Average rating

4.0

Developer Reply

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

5 / 5 Share

March 30, 2023

I recently had the pleasure of experiencing excellent customer. From the moment I reached out to them with my concerns, their team was attentive, professional, and went above and beyond to help me solve all of my problems.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

We highly appreciate you taking the time to post a review here. πŸ₯° πŸ₯°πŸ₯° It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for the 5 stars! 🌟

5 / 5 Share

March 16, 2023

Incredible customer service all around, Great value couldn't be happier with the product, highly recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for taking some of your time to share these great comments! πŸ₯°πŸ₯°πŸ₯°Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! πŸ™Œ

5 / 5 Share

March 15, 2023

Great app, and wonderful service. I needed an app that has options to customise and this team has been very easy to work with.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Thank you so much for your time to leave these kind words!

5 / 5 Share

Feb. 23, 2023

A very helpful & useful app for all Shopify owners - a must download for owners who are looking to do scheduled delivery/pickup. App was easy to install & many ways to customise to widget too without any additional charge. Best of all - the developers & DingDoong team (big shoutout to Tracy <3) for being so prompt, nice & patient and more importantly so helpful & efficient to solve an issue which I caused. Am really very grateful & it works perfectly, am immediately on their annual plan with no regrets. Thank you once again Tracy & team behind DingDoong for your hard work!

Store

TOKI

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

Feb. 12, 2023

The application works well and the support they give you is spectacular, they really respond very fast and deliver solutions to the specific requirements of your store, highly recommended

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

We’d like to thank you again for taking the time to write this review of our DingDoong app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.

5 / 5 Share

Feb. 1, 2023

Anna has been an absolute star sorting out my issues really quickly and guiding me through, much appreciated, thank-you Anna

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

April 3, 2025

Was having a minor technical issue and the team were so quick and helpful in sorting me out. Definitely would recommend

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Jan. 17, 2023

Outstanding customer service. The app is pretty simple to use and it is a staple for my business when clients place their orders. Thanks team!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review. We're thrilled to hear that you enjoyed using our DingDoong app. We value your business and are appreciative of the confidence you've placed in us. We'd want to express our gratitude to wonderful consumers like you for your unwavering support! We are grateful for the glowing recommendation.

5 / 5 Share

Jan. 16, 2023

We have a great experience with this app, and customer service is answered quickly as they can. We can recommend this application.

Store

Tasmeem

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

What a nice review! ❣️ πŸ’• πŸ’ž Thanks so much for the wonderful comments. :) Glad you love how fast the app can get set up. Easy and fast setup is one of our main goals. πŸŽ‰πŸŽ‰πŸŽ‰If you need anything at all, just let us know πŸ₯°πŸ₯°πŸ₯° Best, The Omega support team

5 / 5 Share

Jan. 13, 2023

i would gladly give it a high review. but when i use the app. it actually a paid version and not the free? something is fishy with this. same minute when i installed the app. i got notification that i paid the app. not a trial version. i even deleted the app within the hour too. i can't trust this team. where's my refund. update: i have received their email and sent the refund immediately. i want to suggest them to start it at the free trial instead of the paid options on the approval. on testing apps. website app tests in shopify are all free that's why i approved it without reading. just edit the options for easy trial for all. thanks

Using app

27 minutes

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had. Our support team has just received your review of the payment issue, and we believe this is just confusing when you choose the plan. Our app does have a free plan for you to use it for free and explore the app. And the charge will not be active if you do not confirm it with Shopify, uninstall it also will cancel the plan so please rest assured that you will not be charged for this. We would love to invite you to install our app again with the free plan to know what benefit the app can bring you, and let us have to chance to support you with any concerns you have. We also have sent you an email to explain the detail of the situation, please check and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team

5 / 5 Share

Dec. 19, 2022

great experience , and help u as much as possible. it give the convenience of my customer to choose delivery date and time.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

How lovely and sweet you are! 🌞 Our team is really impressed with the positive things you shared about our app and support service. πŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜Š. Let’s rock together πŸ”₯πŸš€

5 / 5 Share

Dec. 7, 2022

It has been a breeze, working with this app. Gave us what we needed - customization/functionality/price! Works very well to define delivery dates and times , streamlines internal operations well! We've had this app for over 18 months and it has never failed us. The support is smooth and responsive - just the kinds we needed!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your detailed review of our DingDoong app. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Please get in touch if you have any other questions for us.

5 / 5 Share

Dec. 6, 2022

The app seems to be promising, their customer service team is pretty fast, friendly, and very helpful.

Using app

24 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.

5 / 5 Share

Dec. 2, 2022

Die App ist Perfekt, Da wir auch Spielzeug haben was nicht Gleich Lieferbar ist sondern erst nach 3 Tagen, das kann man dort Einstelen. Und die Mit Arbeiter Antworten bei Fragen sehr schnell. einfach super

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank fΓΌr Ihre tolle Bewertung! Wir freuen uns sehr zu hΓΆren, dass Sie Ihre Erfahrung mit unserer App genießen. Bitte lassen Sie uns wissen, wenn wir Ihnen weiterhelfen kΓΆnnen, und vielen Dank, dass Sie sich die Zeit genommen haben, uns diese super nette Bewertung zu hinterlassen.πŸ’—πŸ’—πŸ’—

5 / 5 Share

Nov. 28, 2022

Great app. We had some problems with the configuration, but the support and service was more than awesome and helped us super fast. Rare to come across this great service!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

4 / 5 Share

Nov. 24, 2022

It was amazing and really helpful! Id defo use it again! We had issues with the site but the team helped me get it sorted

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for taking the time to leave the rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Nov. 22, 2022

Faced some issues with the app sync but Anna and her team was very helpful in guiding me thru step by step to resolve them. Also one of the most practical and user friendly Delivery Scheduling apps I could find after a long search

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.πŸ’—πŸ’—πŸ’—

5 / 5 Share

Nov. 14, 2022

The support team is very responsive to all of my questions and concerns. I definitely recommend this app for your store!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

Oct. 27, 2022

The app is amazing, and the team behind is even better. The customer support is on point. They go above and beyond. This is a key differentiator.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a million for your 5-star review πŸ€—πŸ₯°! We will share this with our team to let them know to keep up the amazing work 🌻 🌞