All reviews

Rating Breakdown

  • 5
    90% (65 ratings)
  • 4
    4% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (4 ratings)

Reviews with Text

  • 86% (62)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 9, 2025

Réponse éfficace

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was a true pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google API, ensuring they're working properly. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo

5 / 5 Share

June 9, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I am glad you enjoy using our app and that we got to get your rates back to working as usual. Now, everyone will receive the correct rates, regardless of whether they are in the north or the south. We are here if you need any further assistance. Thanks, Ana

5 / 5 Share

June 5, 2025

Really impressive support, high quality ! Thanks !

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Hi there! Thank you so much for leaving another fantastic review. It was a pleasure assisting you with setting up your rates in our Zapiet - Rates by Distance app. Please don't hesitate to contact us if you need anything else. Best regards Betty

5 / 5 Share

May 16, 2025

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I am glad we could help you promptly. Please do not hesitate to contact us if anything comes up. We are always here to help. Thanks, Ana

5 / 5 Share

May 12, 2025

amazing help! super easy to follow

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google Maps API!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me (: Leo

5 / 5 Share

May 1, 2025

Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Blair, Appreciate your positive feedback! Awesome we got the local delivery rates appear on your draft order! Also, we got the Sami B2B lock is back in action on your live store, right where it belongs! Feel free to message back anytime! Warm regards, Angelo

5 / 5 Share

April 30, 2025

I almost gave up on Zapiet. It was not until Jeanette from the tech support team helped me out tremendously with my issues. That kept me as a Zapiet customer. Honestly Zapiet is worth every penny just for the customer service and support. Tech support from people like Jeanette and Krystabel make Zapiet a great plugin and service. I highly recommend it!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words, Marc — it truly means a lot. I'm really glad I could help and that we were able to get everything sorted out. We're glad to have customers like you, and I’m happy you're continuing with Zapiet. If you ever need anything else, don’t hesitate to reach out — we’re always here to support you! -Jeanette

5 / 5 Share

April 18, 2025

Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi Amber, Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years. Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs. We’re happy to be part of your journey! Warm regards, Betty

5 / 5 Share

March 18, 2025

Their support is prompt

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there! Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made! Take care, Angelo

5 / 5 Share

Feb. 5, 2025

This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much Allison for taking the time to leave this review, I really appreciate it! I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store. If you have any questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica

5 / 5 Share

Feb. 5, 2025

Using app

2 months

Total reviews

9

Average rating

4.7

Developer Reply

Hey Taylor! Thanks for taking the time to leave a review, it was my pleasure to help you finish your Rates by Distance setup! We'll always be here to help you! Greetings, Manuel

5 / 5 Share

Oct. 3, 2024

Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette

5 / 5 Share

Sept. 30, 2024

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello Earl, Thank you so much for taking the time to review our app! If you need anything, we're just one message away. It's always a pleasure to help you! ❤️ Jeanette

5 / 5 Share

Aug. 22, 2024

Customer support is great

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jon, It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app! If you have any questions or need any assistance down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

March 20, 2024

Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica

5 / 5 Share

Feb. 21, 2024

Great Customer service!!!!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica

5 / 5 Share

Feb. 14, 2024

The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica

5 / 5 Share

Feb. 2, 2024

Using app

About 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for giving Zapiet - Rates by Distance a 5-star review! It was a pleasure helping you configure accurate delivery rates based on driving distance and the shortest route. If you have any questions or need further assistance, you know where to find us :) Cheers, Klaudia

5 / 5 Share

Dec. 1, 2023

Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Renate! Thank you for your fantastic review of our Zapiet - Pickup + Delivery app. It was my pleasure to assist you. If you need anything or have any inquiries, please don't hesitate to contact us. Wishing you a wonderful Christmas season! Betty

5 / 5 Share

Nov. 14, 2023

Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Aimee for your lovely review, I really appreciate it Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future. Warm regards, Jessica