Butter& review for Zapiet ‑ Rates by Zip Code
Jan. 25, 2021
Breaks down every few months, blocking customer checkout for hours on end... like right now. Failures are natural, but their response time on outages can be really awful bc their support isn't 24/7.
Developer Reply
Hi there, Thanks for your feedback. We have had no other reports of issues with our Delivery Rates by Zipcode app. So the problem must be isolated to your stores configuration. To confirm we do indeed offer 24/7 support. You are free to call or message us anytime. I have just checked and we replied to your most recent support request in less than 20 minutes. My support team will reply directly to help troubleshoot your issue. Andy
Developer
Shopify App Store