Zapiet ‑ Rates by Zip Code

The reviews are overwhelmingly positive, with most merchants praising the app’s core functionality and especially the support team. Users frequently say the app works well for setting delivery rates by postcode/zip code, managing delivery zones, and handling pickup or checkout setups. Many reviewers mention that it saves time, is straightforward to configure, and is reliable once set up. The support experience stands out as a major strength: customers repeatedly describe the team as fast, patient, knowledgeable, professional, friendly, and willing to go above and beyond to solve issues, sometimes even providing step-by-step guidance or follow-up help over multiple days. The negative feedback is limited but important. A few users report that setup can be clunky or not very straightforward, and some mention delays in reaching support or needing to wait for an agent. There are also a small number of serious complaints about unresolved technical issues, including mischarging postage, problems with subscription-based stores, and support responses that did not fully troubleshoot the issue. Overall, though, the sentiment is strongly favorable, with the app and its customer service receiving much more praise than criticism.