Zapiet ‑ Rates by Zip Code
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Allan was great; the tech issues are the only reason it's not 5 stars. Despite the tech challenges, Allan consistently picked back up the conversation and helped me navigate the issues efficiently.
Hi! Thank you so much for the feedback. I’m glad I could help you navigate those hurdles efficiently. I truly appreciate your patience while we worked through the tech challenges to get your shipping rates by zip code running smoothly. We are constantly improving our app's performance to ensure a 5-star experience for every merchant. If you need more help with your shipping zones or store setup, please don't hesitate to reach out! Best, Allan
Hi there! Thank you for taking your time to leave us a review! I’m really glad I could assist you. Please feel free to reach out anytime you need support. Best regards Betty
Great app if you need something simple to validate zip codes for specific rates. It doesn't have much customizability like their other app, store pickup and delivery which allows you to edit the checkout screen.
Hi there, Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this. We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available. We have already implemented a fix so this issue doesn’t happen again. I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today. I look forward to speaking with you soon :) Kindest, Sebastian
We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!
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