All reviews

Rating Breakdown

  • 5
    90% (70 ratings)
  • 4
    3% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (2 ratings)
  • 1
    5% (4 ratings)

Reviews with Text

  • 91% (71)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 3, 2025

Nandita was very helpful when we experienced some issues with the app, very friendly with prompt responses.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

I had to go through the AI Chat-bot first which contradicted itself whilst try to assist, but eventually it saw sense and offered me a human to speak to. 'Nandita' was very helpful with my request. It was a simple one but the answer eluded me. Thanks Nandita

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Barry, Thank you so much for your lovely feedback! It was truly great chatting with you, and I’m really glad I could help you set up the rates. If you ever need anything else or have further questions, please don't hesitate to reach out; I’m always happy to assist! Warm regards, Nandita

5 / 5 Share

Oct. 28, 2025

Sandy was absolutely brilliant. Super helpful, really easy to understand, incredibly responsive and also proactive in helping me anticipate and avoid potential issues I hadn't even come across yet. Thank you so much Sandy - you were everything I hoped to find from support after 24hrs of driving myself potty trying to figure out what I was doing wrong.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Hello Sophie and Alex, Thank you so much for these lovely words ! It was a pleasure working with you. I'm only a few clicks away, if ever you have more questions or need assistance ! All the best, Sandy

5 / 5 Share

Oct. 15, 2025

Jessica is super helpful and understood my questions as a novice! Great support, great app!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your kind words and for taking the time to leave a review!!! If you have any other questions down the road, please do not hesitate to send us a message. Best regards, Jessica

5 / 5 Share

Sept. 30, 2025

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi Johnny! Thank you so much for taking the time to leave us a review! If you ever need a hand, please feel free to reach out to us anytime! We're always happy to help. Best regards Betty

5 / 5 Share

Aug. 14, 2025

Incredible customer support. Above and beyond– really.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Matt! It was really nice chatting and getting you all sorted! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Aug. 14, 2025

Store

Uplands

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much, Ryan, for the amazing review! It was an absolute pleasure working with you in our Zapiet – Rates by Zip Code app. If you have any other questions down the road, please don’t hesitate to send us a message. Lui

5 / 5 Share

Aug. 11, 2025

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Hi Franklin, Thank you for your lovely feedback! I’m so pleased I could get everything sorted for you. Your support means a lot, and I’m thrilled to hear you’re enjoying our Zapiet - Rates by Zip Code! Warm regards, Jessica

5 / 5 Share

July 17, 2025

bitty she is the one who saved my day to resolved the problem really appriciated for contacting on the time

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Prabhjot! Thank you so much for taking the time to write such a lovely review. I am so glad that I was able to assist you with the issues you were facing. Please know that we are always here to help and you can always feel free to reach out to us for any further assistance. Best regards, Betty

5 / 5 Share

July 1, 2025

The customer service I received was wonderful - I did what I could initially and when I got stuck Pavlo fixed all my issues quickly!

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Amy, Thank you so much for your kind words! They've made my day. It's lovely to hear that I was able to resolve your issues quickly—please don’t hesitate to reach out if you need anything else. Warm regards, Pavlo

5 / 5 Share

June 25, 2025

Betty was great. Super helpful and professional. Fixed our app integration just like that. Would give 10 stars if that was an option. Thanks Betty

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you for your kind words in your wonderful review. It was truly a pleasure assisting you with setting up the app. Please know that we are always here to lend a helping hand, so feel free to chat with us anytime. Best regards Betty

5 / 5 Share

June 19, 2025

Store

Bedsnug

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey Steve! It was great working with you, thank you so much for the review. Appreciate it! Hit us back anytime. Laura

5 / 5 Share

June 17, 2025

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the awesome review! I truly appreciate your kind words — it was a pleasure helping you out! Regards Betty

5 / 5 Share

June 15, 2025

Amazing customer service, really fast response and helped me complete my task over 2 days. Highly recommended if you want to charge by weight to separate postcodes in the UK.

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Hello Nigel! I wanted to express my heartfelt thanks for your kind words and for taking the time to leave us a review! It was such a pleasure to assist you, and I'm thrilled that we could set up Rates by Zip Codes on your store for the UK! If you need anything else at all, please don't hesitate to reach out. We're always right here and excited to help! Thank you once again for the review; it truly means a lot to us. Warm regards, Leo, Angelo, and Laura

5 / 5 Share

May 20, 2025

Jessica on support team is super helpful and kind. Great app for Shopify and great support

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Colt, Thank you for taking the time to leave a wonderful review (: I'm so glad that I was able to help with our Delivery Rates by Zip Code app. If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica

5 / 5 Share

May 5, 2025

works great

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It was a pleasure helping you with our Delivery Rates by Zip Code app (: If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica

5 / 5 Share

April 29, 2025

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review for our Delivery Rates by Zip Code app, it's very much appreciated! If you need any further assistance or have any questions, please reach out :) Kind regards, Jessica

5 / 5 Share

April 7, 2025

customer service was amazing! the app was easy for me to install and offer different delivery options based on zip codes for my small business

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Carolina, I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo

5 / 5 Share

March 27, 2025

Jeanette and Stephane are always there to assist with any issue or new functionality, thank you so much!

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Sophia, Thanks for taking the time to send us a review! We were both happy to provide a positive experience with Zapiet and our support. At you can bet we'll continue to do so in the future! -Jeanette & Steph

5 / 5 Share

March 19, 2025

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vanessa, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Zip Code app! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica