Zapiet ‑ Rates by Zip Code
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After months of trying to build our own shipping rate solution for remote Canadian orders, we finally found Zapiet and it worked like a charm. It took a couple days of troubleshooting, but the AI tools and customer service reps were very helpful and we built the right setup. I am not super tech-savvy but I'm pretty determined to make things work, so that combined with Zapiet's help, enabled us to find the perfect solution.
Their customer service is wonderful. Jessica in particular.
asked for support 3 weeks ago asking for help with it mischarging postage. Was informed it was correct as that is how shopify do it, rather than trouble shoot my issue. For us to discover today we have lost 19 orders worth of shipping. I will edit my review if they rectify but not holding my breath as the support requested 3 weeks ago was not given and even they did not realise!
Hi Carley, I am very sorry for the frustration and financial loss this caused. Having reviewed your case personally, I agree that your rate setup should have been investigated further when you first contacted us. The advice you received was incorrect, and I apologise that it took three weeks to identify the solution. My team have now ensured your store is using the correct rates mode, so free shipping is calculated from the total after discounts. I have also contacted you directly to address what happened and make this right. I have addressed this internally, and our support guidance is being updated to prevent this from happening again. Kind regards, Sam - Head of Support
SRI gets a million gold stars by his name.... thank you. Quick service, Quick help, ! Kirk @ ACME Floral San Francisco, California, U.S.
Jessica was great, she was able to help me with my website.
siempre muy resolutivos. especialmente betty.
Hi Celia, I really appreciate you taking the time to leave us a 5-star review. It means a lot to know you had a positive experience with Zapiet - Rates by Zip Code. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Warm regards, Betty
Really happy with this app. Does exactly what it says - setting up delivery rates by postcode is straightforward and it just works. Saved us a lot of time compared to what we were doing before. Customer support has been great too, fast responses and actually helpful rather than just pointing you to a FAQ page. Would recommend to any Shopify store that needs a simple, reliable solution for managing delivery zones.
Hi Nick, Thank you so much for taking time to leave such a lovely review. It is awesome to hear that Rates by Zipcode has helped the store streamline and save some time! We are always here if you need any assistance in the future, Best wishes, Kitty
Stephane Fattizzo provided exceptional support while helping me set up Zapiet – Rates by Zip Code. I had a lot of questions regarding delivery pricing, zip code configurations, and how everything integrated with my store. Stephane was professional, patient, and incredibly thorough in his explanations. What impressed me most was that he genuinely cared about making sure I understood the setup rather than simply answering my questions. His expertise and dedication made a potentially stressful process much smoother. Excellent customer service and a fantastic experience overall.
Hi and thank you for taking the time to leave this wonderful review! It's always a pleasure helping our merchants get our apps working together for a better, seamless experience. You can always count on our team to be there for you if you have questions, or simply want to expand your setup! Cheers, Stephane
The support team is incredible, Jessica is the MVP!
Hi there, Thank you so much for the wonderful review and for choosing Zapiet - Rates by Zip Code!!! I'm very happy to hear that I was able to help get your zones configured with the correct zip codes and rates, ensuring the appropriate local delivery rate is displayed at checkout. It was a pleasure working with you to get everything set up exactly as needed. If you have any questions or need assistance in the future, please don't hesitate to reach out. Cheers, Jessica
Exc atencion al cliente
¡Muchas gracias por tu reseña! Me alegra saber que tuviste una excelente experiencia con nuestro servicio de atención al cliente. Comentarios como el tuyo nos motivan a seguir brindando el mejor soporte posible. Gracias por elegir Zapiet - Rates by Zip Code. Si necesitas ayuda en el futuro, no dudes en contactarnos. Srivastav
Stephane was extremely helpful, through & friendly
Hi James, Thanks a lot for the review! It was a pleasure to help streamline the setup for you postal rates. Let us know if you ever need any help making adjustments and we'll hop on call and help! Cheers, Stephane
Sri was really helpful resolving a customer checkout issue. All set now, thank you so much!
Thank you for taking the time to leave a review. I'm glad I could help resolve the checkout issue and get everything working again. It's great to hear that everything is now all set. Thank you for choosing Zapiet - Rates by Zip Code. If you have any questions or need assistance in the future, please don't hesitate to reach out. Cheers, Srivastav
Hi, Been using this App on our store in Brisbane for years to manage our Catering business. It works really well and the support is quick. 100/10
Hi there, Thank you very much for being part of our Zapiet family and for taking the time to leave such a lovely review! I'm so pleased to have helped to get the wording of your rate name (description) changed within our Zapiet - Rates by Zip Code app. If you need any further assistance in the future, please do not hesitate to reach out! Cheers, Srivastav
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