All reviews

Rating Breakdown

  • 5
    90% (84 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    4% (4 ratings)

Reviews with Text

  • 89% (83)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 14, 2025

Incredible customer support. Above and beyond– really.

Using app

Over 4 years

Total reviews

3

Average rating

4.0

Developer Reply

Thank you Matt! It was really nice chatting and getting you all sorted! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Aug. 14, 2025

Store

Uplands

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much, Ryan, for the amazing review! It was an absolute pleasure working with you in our Zapiet – Rates by Zip Code app. If you have any other questions down the road, please don’t hesitate to send us a message. Lui

5 / 5 Share

Aug. 11, 2025

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Hi Franklin, Thank you for your lovely feedback! I’m so pleased I could get everything sorted for you. Your support means a lot, and I’m thrilled to hear you’re enjoying our Zapiet - Rates by Zip Code! Warm regards, Jessica

5 / 5 Share

July 17, 2025

bitty she is the one who saved my day to resolved the problem really appriciated for contacting on the time

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Prabhjot! Thank you so much for taking the time to write such a lovely review. I am so glad that I was able to assist you with the issues you were facing. Please know that we are always here to help and you can always feel free to reach out to us for any further assistance. Best regards, Betty

5 / 5 Share

July 1, 2025

The customer service I received was wonderful - I did what I could initially and when I got stuck Pavlo fixed all my issues quickly!

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Amy, Thank you so much for your kind words! They've made my day. It's lovely to hear that I was able to resolve your issues quickly—please don’t hesitate to reach out if you need anything else. Warm regards, Pavlo

5 / 5 Share

June 25, 2025

Betty was great. Super helpful and professional. Fixed our app integration just like that. Would give 10 stars if that was an option. Thanks Betty

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you for your kind words in your wonderful review. It was truly a pleasure assisting you with setting up the app. Please know that we are always here to lend a helping hand, so feel free to chat with us anytime. Best regards Betty

5 / 5 Share

June 19, 2025

Store

Bedsnug

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey Steve! It was great working with you, thank you so much for the review. Appreciate it! Hit us back anytime. Laura

5 / 5 Share

June 17, 2025

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the awesome review! I truly appreciate your kind words — it was a pleasure helping you out! Regards Betty

5 / 5 Share

June 15, 2025

Amazing customer service, really fast response and helped me complete my task over 2 days. Highly recommended if you want to charge by weight to separate postcodes in the UK.

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Hello Nigel! I wanted to express my heartfelt thanks for your kind words and for taking the time to leave us a review! It was such a pleasure to assist you, and I'm thrilled that we could set up Rates by Zip Codes on your store for the UK! If you need anything else at all, please don't hesitate to reach out. We're always right here and excited to help! Thank you once again for the review; it truly means a lot to us. Warm regards, Leo, Angelo, and Laura

5 / 5 Share

May 20, 2025

Jessica on support team is super helpful and kind. Great app for Shopify and great support

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Colt, Thank you for taking the time to leave a wonderful review (: I'm so glad that I was able to help with our Delivery Rates by Zip Code app. If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica

5 / 5 Share

May 5, 2025

works great

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It was a pleasure helping you with our Delivery Rates by Zip Code app (: If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica

5 / 5 Share

April 29, 2025

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review for our Delivery Rates by Zip Code app, it's very much appreciated! If you need any further assistance or have any questions, please reach out :) Kind regards, Jessica

5 / 5 Share

April 7, 2025

customer service was amazing! the app was easy for me to install and offer different delivery options based on zip codes for my small business

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Carolina, I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo

5 / 5 Share

March 27, 2025

Jeanette and Stephane are always there to assist with any issue or new functionality, thank you so much!

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Sophia, Thanks for taking the time to send us a review! We were both happy to provide a positive experience with Zapiet and our support. At you can bet we'll continue to do so in the future! -Jeanette & Steph

1 / 5 Share

Nov. 25, 2025

I cannot express how much money this app has cost us! It often switches off - as it did during BFCM because we needed to select the plan that was part of the app again for some reason! AVOID AT ALL COSTS

Using app

About 1 year

Total reviews

8

Average rating

1.8

Developer Reply

We’re very sorry for the trouble this caused your store, especially during BFCM. An update we deployed unexpectedly caused a few stores to appear unsubscribed even though the subscription was active. We understand how disruptive it was and we take full responsibility. The issue has since been resolved, and we’re closely monitoring affected stores. We’re also conducting a full post-mortem to ensure this doesn’t happen again. If you’re open to it, we’d appreciate the chance to speak with you directly and make things right.

5 / 5 Share

March 19, 2025

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vanessa, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Zip Code app! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica

2 / 5 Share

March 11, 2025

Clunky. Not very straight forward. Support turnaround not quick as company help is on the other side of the world. Could be better.

Using app

29 days

Total reviews

4

Average rating

4.0

Developer Reply

Hi, Thanks for sharing your feedback - I was sorry to hear that you weren't satisfied. I checked our communications with you, and found you had some initial setup configuration issues. We have support team members in your timezone, and would be happy to assign someone to guide you through the setup if you would like to give the app another go in future! Best wishes, Bogi Assistant Support Manager - Zapiet

5 / 5 Share

Feb. 19, 2025

Excellent service client ! Très réactif, à l'écoute et très efficace pour trouver des solutions, merci !

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour !! Merci beaucoup d'avoir pris le temps de laisser un commentaire ! J'ai eu le plaisir de vous aider à mettre en place les codes postaux et les tarifs pour votre application. Pendant que je vous aidais, j'ai pu voir certains de vos meubles et je trouve qu'ils ont un très beau design, élégant et moderne. (: J'espère que votre entreprise prospère, et n'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Meilleures salutations, Manuel

5 / 5 Share

Feb. 17, 2025

Ça fonctionne bien pour mon usage, c'est exactement ce que je cherchais. Bonne compatibilité avec Zapiet Delivery

Store

Yumi

Using app

12 days

Total reviews

6

Average rating

5.0

Developer Reply

Bonjour Victor, Je vous remercie sincèrement pour votre recension ! I’m delighted to hear that our app is meeting your expectations and helping your business. Your positive feedback is a great motivator for us! Don't hesitate to contact us if you need any further assistance with the apps. Bien cordialement, Pavlo

5 / 5 Share

Feb. 10, 2025

Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dan, Thank you so much for the 5-star rating! I greatly appreciate you! We're here for you if you have questions or need help with Rates by Zip Code. Happy I was able to help set up your zones and get everything ready. (: Have a lovely week! Warm regards, Kristine