Zapiet ‑ Rates by Zip Code
Zapiet - Rates by Zip Code
Rating
4.7
feedback
67
chart
#715
All reviews
Rating Breakdown
Review RSS Feed
Nov. 8, 2023
The support team get to you right away when there'sm an issue.
Hi there, Thank you very much for your review! I was glad to help you with the different zip codes and zones in our Delivery Rates by Zip Code app and making sure that the correct rates appear at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
Nov. 1, 2023
Here is my response: Hi Thank you so much for a 5-star rating 🌟 . We're happy that we could assist you with our apps: Zapiet - Pickup + Delivery app and Zapiet - Rates by Zip Code . Your feedback means a lot to us, and if you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here and ready to assist you anytime! 😊 Warm regards Betty
Oct. 24, 2023
Love this App. It does everything as advertised but what deserves 5 stars is their customer support! They are knowledgeable, professional and helpful. They are quick to respond and they follow up in a timely manner when they don’t know the answer or can’t fix the issues right away. Kudos to Klaudia and Jeanette for their support with my recent issues with Shopify checkout.
Thank you for the awesome review! We're delighted that you're happy with Zapiet - Rates by Zip Code and our support team. If you ever need more assistance, just give us a shout. We're here for you! 😊🌟 - Jeanette & Klaudia
Aug. 22, 2023
Allows us to limit delivery to specific postal codes with varying rates in a robust manner. Their support is AMAZING. (Jessica) They respond quickly, explain issues well, and resolve the problems.
Hi David, Thank you very much for your review :) It was my pleasure helping you via email to get your zones and rates set up in our Delivery Rates by Zip Code app. If you have any other questions or need any further assistance, please do let us know. Kind regards, Jessica
March 29, 2023
The Zapiet apps are on the pricey side, but they offer the best functionality and customer service is great! We have tried other delivery and pickup apps, but Zapiet is the best fit for our needs. So for us, it's worth it!
Hey there! It was really nice assisting you with our Delivery Rates by Zip Code and Pickup + Delivery apps today Should you need anything else down the road do not hesitate in reaching back here, we are always happy to help out. Best, María
March 1, 2023
Jayne is an absolute superstar and was so patient with me getting this all set up. Does exactly what we need it to do!
Hi there, Happy to assist you in setting up Zapiet ‑ Rates by Zip Code today. If you need anything in the future the whole team is here to help! Jayne
Sept. 29, 2022
Jessica and the entire team at Zapiet are amazing. Love the support and customer service so much!!!
Hi Brittany, Thank you so much for your lovely words and kind review. It was my pleasure helping you today with Delivery Rates by Zip Code & Store Pickup + Delivery. If you have any other questions, please do let us know Cheers, Jessica
June 14, 2022
Fast and amazing customer service! I wish Zapiet had more apps. I also use their Delivery Rates by Zip Code app and have loved what it's doing for my delivery business!
June 1, 2022
The support I received from Klaudia was amazing. Thanks again for being so patient and helping me out.
Hi Josh, Thank you for your kind words and continued support! It was truly a pleasure assisting you today. Cheers, Klaudia
May 26, 2022
With Shopify not able to configure UK postcodes, this app and its advanced wildcard matching feature is perfect to make sure your delivery goes to the right postcode areas. The app is easy to understand and the support team were quick to respond and help with any assistance i required.
Thank you so much for the review! Our dev team is always hard at work with improvements such as this and this kind of feedback goes a long way for the whole team. Stephane
May 24, 2022
Great features and awesome client support! The tool answers very well to our needs. Keep going Zapiet team, thanks for all.
Hi there, Thank you for taking time to leave such a lovely review! It is so great to hear that Delivery Rates by Zip Code has been able to provide the solutions needed for your business. It was a pleasure to assist on live chat the other day- you know where we are if you need anything else. Best wishes, Kitty
May 23, 2022
Great app, simple, works perfectly and support can't do enough! Has enabled us to be able to offer specific delivery options per postcode
Thank you very much for the awesome review! We take great pride in helping our merchants. Stephane
May 19, 2022
Jessica is great at customer service! Very nice and knowledgeable and personable. The customer service for Zapiet apps is fast and great.
Thank you so much for your kind words and review! It was so nice chatting with you earlier today and as I mentioned, please do reach back out if you have any other questions or need any further assistance. Best wishes, Jessica
May 18, 2022
Recientemente instalé la aplicación y quería que durante el período de prueba todo quede funcionando como necesitaba, el servicio y atención ha sido muy útil y directo en cuanto a las respuestas a todas mis dudas por lo que definitivamente la conservaré.
Buenas tardes, Fue muy agradable conversar con usted hoy y prepararlo todo con nuestra aplicación Delivery Rates by Zip Code. Me alegra mucho saber que está funcionando para usted y las necesidades de su tienda. Si tiene alguna otra pregunta, no dude en enviarnos un mensaje. Gracias, Jessica
April 21, 2022
I use this app for my customers to select in store pick up or delivery along with their delivery by zip code app. they make it super easy for both my customers and us to navigate. Their customer service is top notch as well!
March 25, 2022
App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard, I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again. It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team. Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this. We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/. Kind regards, Sam
March 25, 2022
DO NOT USE THIS APP YOU WILL LOSE MONEY !! IT GOES DOWN EVERY NOW AND THEN AND YOUR CUSTOMERS WON'T BE ABLE TO CHECKOUT!! DO NOT USE IT I JUST LOST A LOT OF ORDERS/MONEY BECAUSE OF IT
Hi there, Thank you for taking the time to leave a review, we appreciate all of the feedback we get from merchants. Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this. We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/. Kind regards, Sam
March 15, 2022
Flora resolved my minor issue within 5 minutes! Excited to start selling and for our customers to be able to have our products delivered
Hi Lillian, Thank you very much for your lovely review! I am glad I was able to help you get set up today. Please don't hesitate to reach out should you need anything else. All the best, Flora
Jan. 13, 2022
Dos días fallando en el administrador y no se pueden hacer las ediciones correspondientes en las tarifas de la tienda.
Hola chicos, Lamentamos lo ocurrido con el acceso a nuestra app. Hemos tratado de ponernos en contacto para poder resolver esta situación lo mas pronto posible. Seria posible que desinstalen la app, para luego volver a instalarla y así determinar si ocurre lo mismo de nuevo por favor? Si vuelve a ocurrir lo mismo nuestro Senior Support nos podrá ayudar para poder resolver esto 🙏🏻 Estaremos en espera de su respuesta! Muchas gracias. María
Oct. 25, 2021
Great customer service! Jessica was super helpful and quick in helping me trouble shoot an issue I was having with set up.
Hi there, Thank you very much for your kind words and review! It was so nice chatting with you today and I am so glad that I was able to help you get set up . If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica