All reviews

Rating Breakdown

  • 5
    90% (70 ratings)
  • 4
    3% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (2 ratings)
  • 1
    5% (4 ratings)

Reviews with Text

  • 91% (71)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 25, 2025

I cannot express how much money this app has cost us! It often switches off - as it did during BFCM because we needed to select the plan that was part of the app again for some reason! AVOID AT ALL COSTS

Using app

About 1 year

Total reviews

7

Average rating

2.7

Developer Reply

We’re very sorry for the trouble this caused your store, especially during BFCM. An update we deployed unexpectedly caused a few stores to appear unsubscribed even though the subscription was active. We understand how disruptive it was and we take full responsibility. The issue has since been resolved, and we’re closely monitoring affected stores. We’re also conducting a full post-mortem to ensure this doesn’t happen again. If you’re open to it, we’d appreciate the chance to speak with you directly and make things right.

5 / 5 Share

March 19, 2025

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vanessa, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Zip Code app! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica

2 / 5 Share

March 11, 2025

Clunky. Not very straight forward. Support turnaround not quick as company help is on the other side of the world. Could be better.

Using app

29 days

Total reviews

4

Average rating

4.0

Developer Reply

Hi, Thanks for sharing your feedback - I was sorry to hear that you weren't satisfied. I checked our communications with you, and found you had some initial setup configuration issues. We have support team members in your timezone, and would be happy to assign someone to guide you through the setup if you would like to give the app another go in future! Best wishes, Bogi Assistant Support Manager - Zapiet

5 / 5 Share

Feb. 19, 2025

Excellent service client ! Très réactif, à l'écoute et très efficace pour trouver des solutions, merci !

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour !! Merci beaucoup d'avoir pris le temps de laisser un commentaire ! J'ai eu le plaisir de vous aider à mettre en place les codes postaux et les tarifs pour votre application. Pendant que je vous aidais, j'ai pu voir certains de vos meubles et je trouve qu'ils ont un très beau design, élégant et moderne. (: J'espère que votre entreprise prospère, et n'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Meilleures salutations, Manuel

5 / 5 Share

Feb. 17, 2025

Ça fonctionne bien pour mon usage, c'est exactement ce que je cherchais. Bonne compatibilité avec Zapiet Delivery

Store

Yumi

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Bonjour Victor, Je vous remercie sincèrement pour votre recension ! I’m delighted to hear that our app is meeting your expectations and helping your business. Your positive feedback is a great motivator for us! Don't hesitate to contact us if you need any further assistance with the apps. Bien cordialement, Pavlo

5 / 5 Share

Feb. 10, 2025

Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dan, Thank you so much for the 5-star rating! I greatly appreciate you! We're here for you if you have questions or need help with Rates by Zip Code. Happy I was able to help set up your zones and get everything ready. (: Have a lovely week! Warm regards, Kristine

5 / 5 Share

Feb. 6, 2025

Customer service is always top notch

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! 😊 We truly appreciate your support and are always here to help with Rates by Zip Code! 🚀

5 / 5 Share

Feb. 2, 2025

Great support. Very responsive. Highly recommended

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Diye! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes correctly!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo

5 / 5 Share

Jan. 28, 2025

Manual was very helpful and managed to fix the issue I was having straightaway!

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! I'm glad we were able to fix the issue, the details you provided helped me troubleshoot faster. Glad we could help get your rates set up in your store! Thanks for believing in us! (: Manuel

5 / 5 Share

Dec. 19, 2024

Sebastian was super helpful in getting to the bottom of my issues!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hey Molly! Thanks for taking the time to write a review!! It was my pleasure to help you set your delivery dates. I hope you and your family have a great holiday season (: Cheers! Manuel & Sebastian

5 / 5 Share

Dec. 19, 2024

El soporte de Zapiet es el mejor de todas las apps que he probado en los últimos 10 años con Shopify. Sus técnicos no solo son amables, dominan la herramienta y solucionan en tiempo. Jeannette me dio seguimiento incluso fuera de su horario de oficina, excelente comunicación, profundo conocimiento del app y su implementación.

Using app

6 months

Total reviews

13

Average rating

5.0

Developer Reply

Muchas gracias por tu reseña, Tatiana. Ha sido un verdadero placer ayudarte con la configuración de Zapiet - Rates by Zip Code en tu tienda. Recuerda que estamos a tu disposición para cualquier cosa que necesites.

5 / 5 Share

Nov. 18, 2024

Betty made my day!! I"ve been struggling for 2 days, and she helped me in 5 minutes! Great service!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you so much for your kind review! It was a pleasure helping you set up our Zapiet - Rates by Zip Code app. Please know we're always here and happy to assist you anytime you need. Don't hesitate to reach out! 😊 Best regards Betty

5 / 5 Share

Nov. 6, 2024

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hey Christophe, Thank you for the 5 stars! I’m glad we were able to work through the shipping profiles together. Your partnership and the details you shared really helped in getting your rates synced to the proper shipping profile. If there’s anything else you need, please feel free to reach out—we're always here to assist! All the best, Gab

5 / 5 Share

Sept. 28, 2024

The support team has been great, Kitty especially. All issues were addressed and resolved in a timely manner.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Luka, Thank you so much for taking the time to leave us such a great review. I am glad to hear we were able to resolve all the issues and get your delivery zones up and running! If you encounter any issues, or have any questions you can reach out to us at any time. Best wishes, Kitty

5 / 5 Share

Sept. 20, 2024

Nuevamente me es grato escribir esta reseña, ya que indiscutiblemente recomiendo esta app, ademas quiero agradecer la atencion que me brindo en este dia Jeanette, son muy pacientes y te explican muy bien. Gracias equipo Zapiet. Carlos Castañeda de Mexico

Store

Tayga

Using app

8 days

Total reviews

8

Average rating

5.0

Developer Reply

Gracias Carlos por tomarte el tiempo de dejar una reseña, se agradece mucho. Fue genial conversar con usted y ayudarlo a establecer sus tarifas para su entrega local con nuestra aplicación Tarifas de entrega por código postal. Si tiene alguna pregunta o necesita ayuda, comuníquese con nosotros. Gracias de nuevo, Jessica

5 / 5 Share

Sept. 16, 2024

We have just commenced using Zapiet - Rates by Zip Code and needed some questions answered coupled with some tech support. Support staff have been both patient with us and swift to answer/assist. Great service and app so far! Thank you Jessica!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Rob, Thank you very much for leaving such a nice review! It was a pleasure helping you to get our Delivery Rates by Zip Code app all setup and working with your different zones & rates. If you have any other questions or need any further assistance, please do reach out. So glad to have you as part of our Zapiet family! Thanks again, Jessica

1 / 5 Share

June 25, 2024

I have been using Zapiet and have reached out countless times because our customers are unable to complete their purchases. The issue is always with Zapiet. Despite setting our products to "continue selling when out of stock," the app prevents customers from selecting shipping options when an item is out of stock, even if the items have plenty of inventory in our shipping location. I can't understand, why would an online customer trying to place a delivery order not being able to get shipping options because one of my retail stores doesn't have inventory. MAKE IT MAKE SENSE. This frustrating problem has cost us sales and has not been resolved despite numerous attempts to get support. I hope they address this issue soon.

Using app

6 months

Total reviews

13

Average rating

4.2

Developer Reply

Hi, I am sorry that you experienced frustrations using our app. It appears this review was intended for a different app, Zapiet - Pickup + Delivery, as our app Zapiet - Rates by Zip Code does not interact with inventory levels. As mentioned on the reply to your review on the Zapiet - Pickup + Delivery app, we have now implemented a fix for your inventory issue. Best wishes, Bogi

5 / 5 Share

April 30, 2024

The support was super awesome! Jessica was kind and was quickly able to fix our issue!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Victoria, Thank you for taking the time to leave a review, it's very much appreciated! I'm so pleased that all of our rates from our Zapiet - Rates by Zip Code app are now working and being generated to checkout for your local delivery orders. If you have any other questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica

5 / 5 Share

April 18, 2024

The app works beautifully for our landscape supply store that delivers dump truck loads to local customers. The customer service is absolutely stellar any time I have questions or need help reconfiguring anything. We've been using Zapiet Rates by Zip Code paired with Zapiet PickUp & Delivery for 4 years and I couldn't be happier!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Jennifer, Thank you for taking the time to leave us this review. I'm so happy to know that we have been able to support your business for so long ! Don't hesitate to reach back, if ever you need assistance. All the best, Sandy

5 / 5 Share

April 13, 2024

Simple et efficace, je recommande

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Bonjour, Merci beaucoup d'avoir partagé votre belle critique ! Cela a vraiment égayé notre journée d'apprendre que vous avez eu une expérience formidable avec notre application Zapiet - Tarifs par code postal. Si jamais vous avez besoin d'autre chose, n'hésitez pas à nous contacter. Nous sommes toujours là pour vous aider ! Cordialement, Kitty