Supergrid Collections ‑ Depict
Depict is a highly recommended app for Shopify store owners looking to enhance their collection layout and merchandising capabilities. Users praise the app for its user-friendly interface, range of features, and the ability to automate collection merchandising. The support team is highlighted as outstanding, with quick responses and helpful assistance. However, some users have reported issues with bugs, lack of support availability, and high pricing. Overall, Depict is seen as a valuable tool for improving the visual appeal and functionality of online stores, with room for improvement in support and bug fixes.
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A great app for anyone who wants full control over their collection layout. The sorting options are a game changer – especially the ability to push Out of Stock products to the bottom automatically. Highly recommend! We rarely do demos, but this app requires one! Looking forward to meet Depict Team
We’ve been using this app since November, and we couldn’t be happier with it. It has significantly improved how we operate and enhance our store on a daily basis. The interface is very user-friendly, and the range of features gives us a lot of flexibility to experiment and optimize. The product keeps getting better over time, with regular updates that clearly reflect user feedback. Also, the support team is outstanding, always quick to respond and very helpful whenever we reach out. Definitely recommend giving it a try!
App is having issues with pushing new collections. Their support chat button does not work. Their onboarding team cancels their meetings at the last min. I am paying a good amount of money for an app that seems to be hardly functioning and has no support.
Thank you for sharing your feedback, and I’m really sorry to hear about the frustration you’ve experienced. That’s certainly not the experience we want anyone to have. Regarding the onboarding meeting, it unfortunately had to be rescheduled due to an emergency conflict on our side. A rebooking link was sent so we could find a new time as quickly as possible, but I completely understand how last-minute changes can be frustrating especially with a limited time frame due to the timezone difference and I apologize for the inconvenience this caused. We also want to make sure the issues you mentioned are resolved promptly. We are here to help and would appreciate if you could email more specifics of the issue to us at [email protected]. We’d really appreciate the opportunity to look into these with you and get everything working as expected. Thank you again for your feedback. It helps us improve and we’d love the chance to make this right.
Been using Depict for about a month and loving how easy it is to set automated rules and pins for collection merchandising. This is going to save us tons of hours next year in merchandising. And for the cost...it's a no-brainer.
Hello, We’ve just installed the app, which looks great, but we’re experiencing a few bugs. We’ve also tried reaching support through the live chat during the available hours, but it doesn’t seem to be working, we haven’t been able to reach anyone for several days. Could you please provide us with an email address to contact your support team? Thank you.
Hello, and thanks for flagging this. Really sorry about this issue. This definitely should not happen. Our support team is available and normally responds quickly, so something seems off with the live chat for your store. Please email us me at [email protected] and I will help you right away. Thanks for your patience, and we will get this resolved fast. /Axel
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