Rating

4.6

feedback

118

Reviews

chart

#3,283

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    26%
  • Less than a year
    46%
  • More than a year
    14%

Reviews Summary

The app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the effectiveness of the app in reducing COD returns, the helpful and responsive customer support team, ease of setup, flexibility in payment options, and the ability to handle deposits and partial payments efficiently. Users appreciated the app for streamlining transactions, providing a user-friendly interface, and offering customizable features. However, some users expressed concerns about unexpected charges, issues with manual orders, and occasional technical glitches that affected the website's operation. Overall, the app seems to have a strong focus on customer service and functionality, with room for improvement in addressing user concerns and enhancing transparency in billing practices.

Highlights

Effectiveness in reducing COD returns, responsive customer support, ease of setup
Flexibility in payment options, handling deposits and partial payments efficiently
Streamlining transactions, user-friendly interface, customizable features
Unexpected charges, issues with manual orders, occasional technical glitches
Focus on customer service, functionality, room for improvement

Rating Breakdown

  • 5
    89% (105 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    8% (10 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 12, 2025

Super Fast Response!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2025

Great customer service.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2025

This app is a lifesaver for COD orders. Our major challenge in the Indian market has been returns on COD orders. By using Depo, we started charging a small upfront amount on COD orders. Considering the high order value for AOV above 15,000, charging 1,000 INR per COD order has increased our revenue and reduced our COD returns to zero. We have been using the app for more than five months, and the support team is very helpful. They are available on chat within minutes, and if we face any queries or issues, they help us resolve them efficiently. It is a must have app for all platforms looking to minimize COD returns.

Using app

9 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 9, 2025

they charged us when we didnt even use the app

Using app

28 days

Total reviews

2

Average rating

1.0

5 / 5 Share

Feb. 6, 2025

Great customer service, Shubhankar was super helpful with all the questions I had.

Store

My Store

Using app

3 months

All reviews

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