Deposit & Partial Payment Depo
Depo, a Shopify App, has received a mix of positive and negative reviews from users. Positive aspects highlighted by users include the ability to offer payment plans, increased sales, and excellent customer support. Users appreciated the quick responses and helpfulness of the support team, as well as the ease of setting up the app. On the other hand, negative reviews mentioned issues such as slow loading speed, bugs in the pre-order process, misleading advertising about a free plan, and unexpected fees for manual orders. Some users also expressed dissatisfaction with unresolved issues and lack of response from the support team.
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Very cool app, and responsive support team
Excellent support and customization! The team was very responsive and even personally connected with us over messages to understand our requirements. They made several changes and customizations according to our specific needs, which was extremely helpful. The support throughout the process was smooth, quick, and professional. Really appreciate their efforts and willingness to accommodate our requests. Highly recommended!
UPDATE: The app developer is not telling the truth in their reply. We never asked for a refund and we never threatened their staff. Please contact me directly and I can send you screenshots of the conversation. If I could leave zero stars, I would. The app used to be subscription only. Now their billing is $15 / month PLUS 1.5% of the revenue of the sale. Why?? What additional value are they bringing to their service? The app has already been built and nothing has changed in the app. What entitles this company to 1.5% of all revenue ran through the app? They are a parasitic company that hopes you do not see that you can just upgrade to Shopify Plus. Shopify Plus offers the same features without ahving to upgrade to Depo's "Enterprise" version to eliminate the 1.5% (B.S.) Revenue Share. Again, what value does this company bring that entitles them to 1.5% of orders? This company hopes you have a "Set it and forget it" mentality and don't come back to check. The best way to effect change is to uninstall the app until they correct their pricing to be FAIR.
First of all i would like to make sure the app developers be aware of this business. They will ask for a refund and if you don't give they will threaten to leave a review and then leave one. Secondly we have already reported this business and their owner to Shopify as they do not respect app developers. They were repeatedly threathening our support people and when we stood up they have given this review. Finally hopefully before subscribing to apps they will see and understand what are the charges. We have to run a business and feed our employees and our family. We have 1000s of customers in our plan and does not have any issue with the subscription charges as that's how the charges are.
I didn’t give this a 1-star review because I did successfully use this plugin to process hundreds of pre-order payments. However, the plugin has a lot of serious bugs. First, the loading speed is extremely slow. If users quickly click “Buy” or “Add to cart” before the pre-order script fully loads, they may end up being charged the full price instead of the pre-order price. Second, even after I disabled the plugin, as long as it wasn’t fully uninstalled, it still randomly created pre-order orders using Depo. Third, all pre-orders created through Depo could not properly trigger confirmation emails when users paid the remaining balance. This may be due to a logic conflict where a confirmation email was already sent after the initial deposit payment. As a result, none of my customers received a final confirmation email after completing the full payment. I contacted support about all of these issues, but none of them were resolved. Because of that, I’m giving this a 2-star review. Honestly, I wanted to give it 1 star, but I’m being generous here.
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