Deposit & Partial Payment Depo
The reviews for the Depo Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ability to offer payment plans, increased sales, excellent customer support, user-friendliness, and effectiveness in handling deposits and partial payments. Users appreciated the quick responses from the support team and the team's willingness to help troubleshoot issues. However, negative aspects mentioned include slow loading speed, bugs causing charging errors, issues with confirmation emails for pre-orders, misleading information about a free plan, and duplicate order problems affecting the shopping cart functionality. Despite these issues, the app was praised for its potential to streamline payment processes and improve customer experiences.
I didn’t give this a 1-star review because I did successfully use this plugin to process hundreds of pre-order payments. However, the plugin has a lot of serious bugs. First, the loading speed is extremely slow. If users quickly click “Buy” or “Add to cart” before the pre-order script fully loads, they may end up being charged the full price instead of the pre-order price. Second, even after I disabled the plugin, as long as it wasn’t fully uninstalled, it still randomly created pre-order orders using Depo. Third, all pre-orders created through Depo could not properly trigger confirmation emails when users paid the remaining balance. This may be due to a logic conflict where a confirmation email was already sent after the initial deposit payment. As a result, none of my customers received a final confirmation email after completing the full payment. I contacted support about all of these issues, but none of them were resolved. Because of that, I’m giving this a 2-star review. Honestly, I wanted to give it 1 star, but I’m being generous here.
This App is brilliant; I can now offer payment plans and have increased sales since implementing them. Also, their support is amazing if you need it. I would definitely recommend using Depo.
I love the app and speaking with Bhagya and shubhankar when needing help has been most helpful!
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