DHL Express (Official)
Ship your Shopify orders with DHL Express
Rating
4.0
feedback
16
chart
#905
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
50%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praised the excellent customer service and support provided by the team, particularly mentioning individuals like Joe, Karim, Jack, and Hari. They appreciated the quick resolution of issues, efficient setup process, and knowledgeable assistance. Users found the app to be helpful in streamlining processes and making shipping easier. However, on the negative side, some users faced challenges with installation errors and difficulties in reaching out to customer support. There were concerns about packages being delivered to the wrong address and poor customer service experiences.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 4, 2025
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Feb. 21, 2025
I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor. most recently is about $400 goods ship to wrong address and signed by wrong receiver. i filed a claim and no response so far. what is going on with DHL??
Dec. 3, 2024
Simply amazing!! Wow Joe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful
Oct. 21, 2024
Hi all, the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??
July 15, 2024
Had the privilege of being set up with Karim and I could not speak more highly of his knowledge base and level of customer service. His main focus is making sure the system runs as it should for the clients and to eliminate any ineffienices. Thank you Karim and team.
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