DHL Express (Official)
Ship your orders internationally with DHL Express Commerce
Rating
3.2
feedback
17
chart
#1,018
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
6%
-
Less than a month
47%
-
Less than a year
29%
-
More than a year
0%
Reviews Summary
The reviews for the DHL Express Commerce Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer service from representatives like Joe and Hari, who were described as helpful, knowledgeable, and efficient in resolving issues and guiding users through the setup process. Users appreciated the quick responses and support provided by the support team, making the integration and use of the app much easier. On the other hand, negative themes include difficulties in registering for a DHL account, installation errors, lack of support responsiveness, and issues with package delivery accuracy and customer service. Some users faced challenges with reaching out for support and resolving issues related to wrong deliveries and claims.
Highlights
Review RSS Feed
All reviews
June 23, 2025
DON'T USE DHL! A package to a customer arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation. The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.
June 9, 2025
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
March 4, 2025
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again ([email protected]). If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.
Feb. 21, 2025
I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor. most recently is about $400 goods ship to wrong address and signed by wrong receiver. i filed a claim and no response so far. what is going on with DHL??
Hi Trendy Africa Boutique – We’re sorry to hear about your shipping troubles and the frustration with packages going to the wrong address. To clarify, it looks like you’re shipping with DHL Express through an alternative means, not the DHL Express Commerce (DEC) app (which is a separate tool for managing shipments directly with DHL). For your $400 shipment claim, our US team responded to your email with DHL Customer Service contact details. Please follow up with them directly (800-225-5345/[email protected]). We’re here to assist!
Dec. 3, 2024
Simply amazing!! Wow Joe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful
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