All reviews

Rating Breakdown

  • 5
    92% (12 ratings)
  • 4
    0% (0 ratings)
  • 3
    8% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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3 / 5 Share

Oct. 21, 2024

Hi all, the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??

Using app

--

Total reviews

14

Average rating

4.8

5 / 5 Share

July 15, 2024

Had the privilege of being set up with Karim and I could not speak more highly of his knowledge base and level of customer service. His main focus is making sure the system runs as it should for the clients and to eliminate any ineffienices. Thank you Karim and team.

Using app

16 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 24, 2024

brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2024

Joe Darbon took myself and a colleague through the set and implementation of the DHL Express Commerce integration with our Shopify site today. He was very knowledgeable of the set up requirements, options and functionality of DHL's application. We are new to DHL and the app, but so far we are off to a good start.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2024

Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.

Using app

7 days

Total reviews

8

Average rating

4.9

5 / 5 Share

May 24, 2024

DHL Express Commerce is the best thing to happen to my business!! After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this. The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together. I can now ship worldwide and stress free. I would recommend DHL To any small business.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2024

Dealt with Joe who assisted promptly with integration to Shopify store. Always there to assist and couldn't have done any more. Great service.

Using app

15 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 17, 2024

The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance! The only flaw is that there is no quick way to attach personal invoices. Please, develop this option! Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2024

Hari is my guy. Incredible service and follow up. Even when I disappear with my workload he still always makes time to check on me and see if the business needs anything.

Using app

3 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2024

Excellent service

Store

By Aana

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2024

Great support

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 19, 2024

Quite simple to use. The support team have been extremely helpful. Would highly recommend

Using app

24 days

Total reviews

1

Average rating

5.0