DHL Express (Official)
Ship your Shopify orders with DHL Express
Rating
3.2
feedback
18
chart
#1,165
All reviews
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June 23, 2025
DON'T USE DHL! A package to a customer arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation. The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.
June 9, 2025
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
May 29, 2025
I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support. I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole. It should be hard to get a response to give them business.
March 4, 2025
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again ([email protected]). If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.
Feb. 21, 2025
I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor. most recently is about $400 goods ship to wrong address and signed by wrong receiver. i filed a claim and no response so far. what is going on with DHL??
Hi Trendy Africa Boutique – We’re sorry to hear about your shipping troubles and the frustration with packages going to the wrong address. To clarify, it looks like you’re shipping with DHL Express through an alternative means, not the DHL Express Commerce (DEC) app (which is a separate tool for managing shipments directly with DHL). For your $400 shipment claim, our US team responded to your email with DHL Customer Service contact details. Please follow up with them directly (800-225-5345/[email protected]). We’re here to assist!
Dec. 3, 2024
Simply amazing!! Wow Joe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful
Oct. 21, 2024
Hi all, the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??
June 24, 2024
brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.
May 30, 2024
Joe Darbon took myself and a colleague through the set and implementation of the DHL Express Commerce integration with our Shopify site today. He was very knowledgeable of the set up requirements, options and functionality of DHL's application. We are new to DHL and the app, but so far we are off to a good start.
May 29, 2024
Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.
May 24, 2024
DHL Express Commerce is the best thing to happen to my business!! After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this. The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together. I can now ship worldwide and stress free. I would recommend DHL To any small business.
May 23, 2024
Dealt with Joe who assisted promptly with integration to Shopify store. Always there to assist and couldn't have done any more. Great service.
May 17, 2024
The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance! The only flaw is that there is no quick way to attach personal invoices. Please, develop this option! Highly recommended!
April 5, 2024
Hari is my guy. Incredible service and follow up. Even when I disappear with my workload he still always makes time to check on me and see if the business needs anything.
Feb. 26, 2024
Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)
Feb. 19, 2024
Quite simple to use. The support team have been extremely helpful. Would highly recommend