Constacloud All in 1 Connector
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the ease of setup and the efficiency of the app in syncing inventory across multiple platforms seamlessly. The app was commended for saving time, being user-friendly, and offering great value for money. However, there were a few negative reviews mentioning aggressive upselling tactics and delays in integrating certain platforms like Mercari.
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A big thank you to Mahima for her excellent support in helping us set up our product sync with OnBuy through the ConstaCloud All in 1 Connector. She was friendly, knowledgeable, and very patient throughout the process. Everything was explained clearly, and the setup felt much more straightforward with her help. Great service and much appreciated! I'm hoping to have the same experience with Amazon and will update once completed!
Thank you Escapades for your wonderful feedback! We're delighted to hear Mahima made your OnBuy setup smooth and straightforward. We'll be sure to share your kind words with her. We truly appreciate your trust and look forward to supporting your Amazon integration as well!
Great app and even better customer service. They go above and beyond to make things work out for you and your needs!
Thank you for your kind words! We're delighted to hear you're enjoying Commercium and our support. Your feedback means a lot to us, and we look forward to continuing to help your business grow!
The level of aggressive upselling is incredible, and honestly, it's not surprising. They repeatedly urge you to speak with a sales representative over the phone before attempting to resolve issues through chat support. Support is slow and seems designed to frustrate you, encouraging you to switch to a call with their sales team. Avoid this app; it feels like a call center nightmare.
Hi, Thank you for sharing your feedback. We are sorry that your experience felt this way, but we would like to clarify a few points. The call we suggested was with our **support/onboarding team, not a sales representative**. For first-time setup and troubleshooting, we often recommend a live call because it allows us to understand your requirements, configure things correctly, and resolve issues much faster than a back-and-forth chat conversation. As requested, we continued assisting you through chat as well. However, due to the nature of chat-based troubleshooting, collecting details, reviewing configurations, and providing step-by-step guidance can naturally take longer compared to a live session. Regarding upselling: yes, we do offer plan upgrades, but only when customers are actively using the app and their usage exceeds the limits included in their current plan (such as sync volume or required features). We never intentionally slow down support or create frustration to push customers toward upgrading. Our goal is always to help customers successfully use the app and grow with it. We appreciate your feedback and will continue improving how we communicate our onboarding and support options.
I'm not a very technical person, but the Commerium team helped us set everything up and understood exactly what we needed. They are a great team to work with
Thank you for your kind feedback! We're delighted we could make the setup process simple and support you every step of the way. We truly appreciate your trust and look forward to helping you continue to grow!
Awesome app, and great service!!
Thank you for your wonderful feedback! We're delighted you're enjoying Commercium and our support. We truly appreciate your trust and look forward to continuing to serve you!
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