Commercium Commerce OS
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Fantastic experience working with the team. They are reliable, responsive and gave bespoke assistance on our integration with Macy's. We are very happy with the service. Thank you, and would recommend them to anybody.
Great customer service. Very responsive.
Great solution. The experience from start to finish has been great, easy to setup - fantastic support from Mahima.
We sincerely appreciate your kind review! It's great to know that you found the setup easy and had a positive experience with our support team.
Great product, works seamlessly with our shopify store. The staff especially Shriti Tupte has been very helpful and responsive to any issues as well. would highly recommend.
Thank you for your wonderful feedback! We're delighted to hear that Commercium is working seamlessly with your Shopify store and that our team has been able to provide helpful and responsive support. We truly appreciate your trust and recommendation!
It’s a decent app with some room for improvement. Support team is amazing. All the best to the team.
Thank you for sharing your honest feedback! We truly appreciate your kind words about our support team. We value your suggestions and will continue working to improve the app and provide an even better experience. Wishing you all the best, and thank you for your support!
Really fast response in case of questions. Some clarifications were needed to make sure that everything works as we wished but in general fast response and resolution of issues.
Thank you for sharing your experience! We're glad to hear our team was able to respond quickly, clarify your questions, and resolve any issues efficiently. We truly appreciate your patience, trust, and kind feedback.
Excellent service et une équipe sur laquelle je peux vraiment compter ! Je travaille avec Commercium depuis avant même la publication de leur application sur Shopify. Ils m’ont accompagné directement sur mon site web et m’ont aidé à plusieurs reprises à mettre en place les solutions et fonctionnalités dont j’avais besoin. Depuis, à chaque fois que j’ai une demande, une modification ou une nouvelle idée, leur équipe est toujours disponible, réactive et à l’écoute. Ils prennent le temps de comprendre exactement ce que je souhaite et font toujours leur maximum pour trouver une solution adaptée. C’est rare de trouver un service avec un accompagnement aussi régulier et sérieux dans le temps. Un grand merci à toute l’équipe Commercium pour votre disponibilité, votre patience et votre excellent travail. Je recommande vivement !
Thank you so much for your heartfelt feedback! It truly means a lot to know that you have trusted Commercium since before our Shopify app was launched and that our team has been able to support you throughout your journey. We're especially grateful to hear that our team has been responsive, patient, and committed to understanding your needs and finding the right solutions. Your continued trust and recommendation are incredibly valuable to us. Thank you for being with us and for your continued support!
Commercium (by Constacloud) has been an outstanding platform for our business. We have worked with several members of their team while integrating with multiple marketplaces, and every interaction has been highly professional and efficient. The platform itself is reliable, easy to work with, and has consistently performed well for us. What truly sets Commercium apart, however, is their exceptional customer support. The team is always available whenever we need assistance, responds promptly, and resolves issues quickly and effectively. We highly recommend Commercium to any business looking for a dependable multichannel marketplace integration solution.
Thank you for sharing such a detailed and encouraging review! We're delighted to hear that you've had consistently positive experiences with our team while integrating multiple marketplaces. It's wonderful to know that you've found Commercium reliable, easy to work with, and effective for your day-to-day operations. We're especially pleased that our customer support team has been able to provide prompt, professional, and effective assistance whenever needed. We truly value the trust you've placed in Commercium and appreciate your recommendation. Your feedback motivates our entire team to continue improving and delivering a reliable integration experience. Thank you for your continued support!
DisConnect has made syncing my Discogs inventory with Shopify simple and reliable. The setup was easy, and the support team is always quick to respond and resolve any questions. Highly recommended for anyone selling on Discogs and Shopify.
Thank you for your wonderful feedback! We're delighted to hear that DisConnect has made syncing your Discogs inventory with Shopify simple and reliable. It's great to know the setup was easy and that our support team has been able to assist you promptly. We truly appreciate your recommendation and trust in DisConnect!
Ik ben erg tevreden over deze app. De synchronisatie met Shopify werkt snel en betrouwbaar en bespaart mij veel handmatig werk. De app is overzichtelijk en bij vragen krijg ik snel en vriendelijk hulp. Ook de begeleiding bij het instellen was duidelijk en persoonlijk. Zeker een aanrader voor andere Shopify-webwinkels.
We're truly grateful for your thoughtful feedback! We're delighted to hear that our Shopify synchronization has helped streamline your workflow and save you valuable time. It's also great to know that our team could provide clear guidance and responsive support throughout the setup process. We truly appreciate your recommendation and your trust in us!
Commercium has been a great integration partner for us helping us streamline and automate out order management and operational workflow across all marketplaces and channels that we sell on. We have been able to reduce the manual workload , optimise and speed up our operations and processes using their technology. Also, the commercium team provides amazing and prompt customer support with dedicated whatsapp groups and helps us iron out any issues prompty with respect to integrations orders etc. They truly handhold D2C brands for integration and order syncing across channels. We are extremeley happy ith their product and service.
It's incredibly rewarding to hear about your experience, Riot! We're delighted that Commercium has helped streamline your order management, automate your workflows, and simplify operations across your marketplaces and sales channels. It's especially wonderful to know that our support team and dedicated WhatsApp assistance have made a positive difference throughout your integration journey. Your trust and kind words mean a great deal to us. Thank you for choosing Commercium, we truly appreciate your recommendation and look forward to continuing to support you.
Excellent app and, more importantly, excellent support. The team is always available, listens to feedback, and keeps improving the platform. It's been a great experience working with them, and we're excited to see the new features they have planned. Highly recommended.
Thank you so much for your kind words! We're truly delighted to hear that you've had such a positive experience with our platform and support team. Your recommendation means a great deal to us, and we sincerely appreciate your trust.
Linking my discogs has been easily done with this app. Support is great and have sorted things very quickly for me. I recommend trying it out. You can try for free too
Thank you for your wonderful feedback! We're delighted to hear that linking your Discogs account was quick and easy, and that our support team was able to resolve your queries promptly. We truly appreciate your recommendation .
This app is nowhere near ready for commercial release. At this stage we just connected eBay and Amazon with the plan to connect other marketplaces, but it never really worked as advertised from day 1. We have been using the app since February and at this point we no longer have the time or energy to continue reporting the problems, errors and glitches that have plagued the app since installation. These included 1. The inability to sync inventory from correct warehouse locations, despite advertising it could. This had to be fixed on the run. 2. Ebay variations not displaying in correct order and overall poor handling of variation listings in ebay 3. Inability to adjust pricing in the app for foreign currency or different marketplaces 4. Listing plans not validating correctly costing us hundreds of dollars in excess ebay listing fees 5. Marketplace shipping policies not writing correctly into Shopify orders 6. Orders being allocated to incorrect warehouse locations 7. No ability to enable or disable which products get listed 8. Occasional inventory not syncing correctly resulting in overselling 9. Inability for users to refresh/resync listings without having to contact support Over the months using this app, some of these problems were addressed, but it's mind boggling that nobody else had flagged these issues previously considering they claim to have 4000+ customers. They seem to advertise, and their "customer reviews" reflect that they are a competent and experienced app developer, but in reality, dealing with them has been shambolic. I was more like a beta test client, not a fully paid subscriber. I eventually had to cut my losses and quit.
Thank you for sharing your feedback. We're genuinely sorry that your experience did not meet your expectations. During your onboarding, you did encounter a number of issues, and whenever they were brought to our attention, our team worked to investigate and resolve them as quickly as possible. Commercium is a production-ready platform that is successfully used by many businesses to manage their marketplace operations. Some of the points mentioned in your review relate to configuration matters that we repeatedly offered to help resolve through live calls. Unfortunately, those invitations were declined. To make things easier, our team also created dedicated tutorial videos specifically for your account, but we were unable to continue working through those items together. A few of the requests mentioned were not defects but custom functionality requested for your particular workflow. We agreed to build those enhancements and communicated realistic timelines. As with any enterprise software, customizations must be carefully developed and tested to ensure they do not adversely affect other customers using the platform. For over five months, our team remained actively engaged in supporting your account and responding to your requests. We are always happy to help our customers and regularly go beyond standard support where we can. We respect every customer's right to share their experience. However, we believe several statements in this review do not accurately reflect the circumstances or the support that was provided. If you are open to it, we would still welcome the opportunity to discuss any outstanding concerns and work toward a constructive resolution. We wish you and your business all the very best.
A big thank you to Mahima for her excellent support in helping us set up our product sync with OnBuy through the ConstaCloud All in 1 Connector. She was friendly, knowledgeable, and very patient throughout the process. Everything was explained clearly, and the setup felt much more straightforward with her help. Great service and much appreciated! I'm hoping to have the same experience with Amazon and will update once completed!
Thank you Escapades for your wonderful feedback! We're delighted to hear Mahima made your OnBuy setup smooth and straightforward. We'll be sure to share your kind words with her. We truly appreciate your trust and look forward to supporting your Amazon integration as well!
Great app and even better customer service. They go above and beyond to make things work out for you and your needs!
Thank you for your kind words! We're delighted to hear you're enjoying Commercium and our support. Your feedback means a lot to us, and we look forward to continuing to help your business grow!
Update! If you leave a bad review, the management team will send you a threatening email, as if leaving a negative review violates their policy, which proves they actively manipulate their reviews. The level of aggression to get you to talk over the phone just to integrate their app is incredible, and honestly, it's not surprising. They repeatedly urge you to speak with a representative over the phone before attempting to resolve issues through chat support. Support is slow and seems designed to frustrate you, pushing you toward a call with them. Avoid this app; it feels like a call center nightmare.
Thank you for updating your review. We respect every customer's right to leave honest feedback, whether positive or negative, and we have never asked customers to remove genuine reviews simply because they are unfavorable. The reason we contacted you privately was because your review contained a specific factual allegation that our team repeatedly attempted to upsell you instead of providing support. After reviewing our communication records, we could not find evidence supporting that allegation. Our emails requested technical onboarding and configuration calls intended to help you complete your integration and resolve the issues you reported. At no point did we request a sales call or attempt to sell you additional services. We therefore asked whether you could provide any communication supporting that claim or, if not, consider amending that specific statement. We believe it is reasonable for any business to seek correction of factual inaccuracies while fully respecting a customer's right to express their opinions and experiences. Our support team remains committed to helping customers through both chat and scheduled technical calls. Many integration issues can be resolved more efficiently in a live session, which is why we often offer that option. Customers are never required to purchase additional services to receive technical support. We remain disappointed that your experience did not meet your expectations and sincerely wish you and your business every success.
I'm not a very technical person, but the Commerium team helped us set everything up and understood exactly what we needed. They are a great team to work with
Thank you for your kind feedback! We're delighted we could make the setup process simple and support you every step of the way. We truly appreciate your trust and look forward to helping you continue to grow!
Awesome app, and great service!!
Thank you for your wonderful feedback! We're delighted you're enjoying Commercium and our support. We truly appreciate your trust and look forward to continuing to serve you!
Great experience with set up excited to get everything done.
Thank you for your kind feedback! We're glad your setup experience has been a great one. We look forward to supporting you as you get everything up and running!
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