Discount Ninja Promo Engine
Personalized Promotion Platform. Special Offers & Secret Deals
Rating
4.4
feedback
178
chart
#2,451
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
8%
-
Less than a month
30%
-
Less than a year
40%
-
More than a year
19%
Reviews Summary
Discount Ninja is a Shopify app that has received a mix of positive and negative reviews from users. Positive aspects highlighted in the reviews include the app's comprehensive discounting solutions, outstanding customer support, and the ability to create complex promotions with ease. Users appreciated the helpful and responsive support team, mentioning specific team members like Manuel, Jaypee, and Dennis who provided excellent assistance. The app was praised for its customization options, intuitive promo tools, and the team's continuous efforts to improve the platform. On the other hand, negative reviews mentioned issues with slow support responses, difficulties in setting up the app, and problems with theme updates breaking the app functionality. Some users found the app challenging to use, especially for those less technically inclined, and expressed frustration with certain promo features not working as expected.
Highlights
Review RSS Feed
All reviews
Feb. 7, 2026
nothing works. do yourself a favor and never buy this
Thanks for taking the time to leave a review — and I’m genuinely sorry this was your first experience with Discount Ninja. That’s clearly not how we want things to start. Discount Ninja is a powerful tool, but it does require a bit of initial setup, and we didn’t get the chance to help you since you uninstalled after 16 minutes. Our support team is always happy to jump in, guide you through the setup, and make sure everything works as expected for your store. If you’re open to it, please reach out to us directly and we’ll prioritize helping you get up and running. We’d really appreciate the opportunity to turn this around.
Jan. 25, 2026
Manuel and Jaypee were absolutely amazing! For the small amount of money a month this app costs me, I am blown away by the collaboration and partnership DN invests in its customers. Thanks so much for all the help!
Thank you so much for the kind words! 🙌 We’ll be sure to pass this on to Manuel and Jaypee — they’ll really appreciate it. We strongly believe that great promotions go hand-in-hand with great support, so it’s awesome to hear that the collaboration and partnership stood out to you, especially so early on. We’re excited to keep working with you and help you get the most out of Discount Ninja. Thanks again for trusting us!
Nov. 28, 2025
App that offers many options for creating promotions, combining discounts, etc. Very good and always available support.
Thank you for the great review and for being with us for almost two years — that really means a lot to us. We’re glad you’re enjoying the flexibility Discount Ninja offers when it comes to creating and combining promotions, and it’s great to hear that our support has consistently been there when you needed it. We truly appreciate your long-term trust and look forward to supporting your store for many more years to come.
Nov. 23, 2025
We’ve been using Discount Ninja for a while now and the experience has been excellent. The app is powerful, flexible, and truly enables complex promotion logic that other apps simply can’t handle. It integrates smoothly with our Shopify setup and has been a reliable solution for our high-volume campaigns. I also want to highlight Jaypee from their support team - incredibly professional, knowledgeable, and consistently helpful. Every time we needed assistance, Jaypee provided fast, clear, and expert guidance that made a real difference. Outstanding customer service. Highly recommended for any brand looking for advanced promotion capabilities and exceptional support.
Thank you so much for the amazing review! We’re thrilled to hear that Discount Ninja has been a strong fit for your high-volume setup, that’s exactly what we aim for. And a huge shout-out from our side to Jaypee as well! We’re lucky to have him, and it means a lot to know his support made a difference for your team. We truly appreciate you taking the time to share this!
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