Discount Ninja Promo Engine
Discount Ninja - A powerful promotion engine for Shopify
Rating
4.3
feedback
247
chart
#1,860
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
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Less than a month
23%
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Less than a year
44%
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More than a year
29%
Reviews Summary
Discount Ninja is a Shopify App that has received mixed reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the app being fully featured with a wide range of discount options, intuitive promo tools, and excellent customer support. Users appreciate the ability to customize promotions and the responsiveness of the support team. However, negative aspects mentioned include slow support response times, issues with theme updates breaking the app, and difficulties in setting up fixed-price bundles. Some users also faced challenges with certain promotions not working as expected and encountered technical issues that impacted their sales.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 13, 2025
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
March 8, 2025
Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app. There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...). They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF). This latest incident has us shopping for alternatives with a simple installer and better support.
March 6, 2025
Easily the most fully featured discount engine there is. I haven't been able to find anything that can even match its functionality. Drawbacks are that it can't be used along with certain built-in Shopify discount types and certain apps, but the app itself technically invalidates the need for those. Support is really solid, too.
March 5, 2025
Great app in almost every way except 1. It does not support fixed-price bundles. eg: 1 Suit Jacket + 1 Suit Pant for $499. Jacket is any from a collection. Pant is any from a collection. I would give this app 5 stars if this could be achieved.
Feb. 26, 2025
Discount Ninja has been above and beyond for supporting our promotional needs across multiple stores and regions. The promo tools are intuitive and incredibly useful with so many options to choose from it covers all of our bases and has introduced new optionality for us. We couldn't be pleased enough with the customer support we receive as well. The crew over there is always enhancing the platform and looking to make it better. They're also very responsive and reactive. We couldn't be happier with our decision to support our promo functionality. Big ups to the DN crew!
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