Discount Ninja Promo Engine
Discount Ninja - A powerful promotion engine for Shopify
Rating
4.3
feedback
165
chart
#1,808
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
2%
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Less than a day
7%
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Less than a month
30%
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Less than a year
42%
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More than a year
18%
Reviews Summary
Discount Ninja is a powerful app with a wide range of promotional possibilities, although it may be challenging to get started, especially for non-technical users. The pricing is considered high by some, but the app's helpful and dedicated support team balances it out. Positive aspects highlighted in the reviews include the app's extensive discount engine, intuitive promo tools, and responsive customer support. However, there are concerns about slow support response times, difficulties with theme updates breaking the app, and limitations in supporting fixed-price bundles. Some users also mentioned issues with certain promotions not working as expected and challenges with installation and compatibility with other apps.
Highlights
Review RSS Feed
All reviews
May 27, 2025
I've been using this app for a good year+. The DN support team is always quick to answer any questions and update any request I have. I highly recommend using their app for all your promotion needs.
April 13, 2025
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
March 8, 2025
Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app. There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...). They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF). This latest incident has us shopping for alternatives with a simple installer and better support.
Thank you for your review and for being a loyal user since 2021! Our support team is available 24/7 to assist you promptly. Discount Ninja’s unique strikethrough pricing feature does require setup, which we offer free of charge. This setup involves some technical steps, but we aim to complete it within 24 hours on weekdays—and we’ve consistently met that target over the past two years.
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