Discount Ninja Promo Engine

Thank you for taking the time to share your feedback. I’m really sorry we missed you when you reached out. That’s not the experience we want our users to have. Regarding your question about excluding products: you’re absolutely right that this is simple to set up in Discount Ninja, and we’re always happy to walk you through it. While our team aims to respond quickly during business hours, we can see that in your case our reply took much longer than it should have. We’d genuinely appreciate the chance to make this right. If you’re open to it, please reach out again. We’ll prioritize your setup and make sure everything is configured exactly the way you need it.