Dcode ‑ Discount codes in Cart
How to add a discount box on the cart page...
Rating
4.3
feedback
102
chart
#7,065
All reviews
Review RSS Feed
Feb. 6, 2023
It works for a month or two then stops working. You won't even realize that customers are having a terrible experience and abandoning their orders during the cart step. The easiest way to work with this app is to repeatedly uninstall and reinstall. The author rarely communicates or follows up with support issues.
Oct. 27, 2022
After 2 messages I got no reply from the support. The app randomly stopped working, I installed it again, worked for a couple of days, then stopped working again
Oct. 10, 2022
Customers constantly complained that the discount code box gets stuck in an endless loading loop and never actually applies the code. Reached out multiple times with no resolution. Decided to try a different app that seems to have all good reviews. Such a shame as this app looked great and was easy to install but again was not reliable for us at all.
June 30, 2022
Does not work so far. requested handmade design 2 times within the past 4 weeks - no answer so far.
March 16, 2022
This app used to work fine, but as some others reviews here say, one day it just stopped working. All our active and advertised discount codes suddenly started appearing as "invalid" in the cart, despite working in checkout. Obviously it affected our conversion on that day and we had loads of customers contacting us. The app support is non-existent. Same as below - we had NO REPLY IN DAYS! Deleting the app now and going with an alternative.
I'm very sorry you had a bad experience. Unfortunately I can't find your support ticket in our system, but since you were not satisfied with our service, I would like to refund you your app charges. Please send me an email to [email protected]. The issue you experienced with the app is now fixed and there are measures in place to prevent the app from failing in the future. If you're willing to give it another try, I'd be happy to personally assist you to make sure everything is working correctly.
March 2, 2022
Stopped Working a week ago... No reply from the support. Sadly, this needs to be uninstalled after a good run!
I'm sorry that you had a bad experience. The app stopped working for your store due to the phased rollout of the new Shopify Checkout. Our app is now compatible with the new Checkout version and and there are security measures in place to prevent the app from failing in case of an incompatible update in the future. I'm happy to personally assist you set up the app again if you're willing to give it another try and refund you the last three months of app fees.
Feb. 17, 2022
Poor service. The app has stopped working for last 5 days and there is no reply from the support team. Eventually had to uninstall the app.
I'm sorry that you had a bad experience. The app stopped working for your store due to the phased rollout of the new Shopify Checkout. Our app is now compatible with the new Checkout version and and there are security measures in place to prevent the app from failing in case of an incompatible update in the future. I'm happy to personally assist you set up the app again if you're willing to give it another try and refund you the last three months of app fees.
Nov. 10, 2021
run away from these guys, the app stopped working for 3 months and they still took the money when I asked them to fix it and refund me the 3 months they said they cannot do either. I won't recommend this app to anyone
Sept. 2, 2021
The app started to play up, refresh the page multiple times and show incorrect calculations. Support just brushed it off, now won't reply. Looking for an alternative. Don't waste your time.
Dec. 3, 2024
Unfortunately I have to update our review: The communication for a new problem which popped up was pretty poor. I don't know when our issue will be resolved or what the current status is. Hopefully this improves soon. We are not as satisfied as last year. And we are even paying customers. Therefore we cannot recommend the app.
Sept. 15, 2020
Seems like a great app but support hasn't responded in 3 weeks despite numerous followups. Very basic issues like ugly red text displaying the moment the page loads.
June 26, 2020
It doesn't work anymore, throwing a server issue. Uninstalling to prevent confusion for our customers.
June 5, 2020
The support team is not active. I need help to configure the app on my store so I'm with the live chat support team from the last 4-5 hours and getting each response after 12 hours. I would say to focus on customer service.
May 21, 2020
Support needs significant improvement. I've been chasing, but they just don't get back to you! They send automated emails, but never actually answer your questions or requests. When the support guys DID eventually get back, they made the app live on our store with a bug that affected checkout, even after I specifically said: "Do NOT to make the app live unless the bug is fixed". Well, the bug is still not fixed, support just enabled the app anyway, and now they won't respond, this is the 3rd time I've tried to get this app to work, it works perfectly on another store, and without the bugs, it can do the job, but without the right support, it's useless. Really disappointing.
March 18, 2020
it stopped working, customers can no longer apply discount codes, the button on the cart page does not do anything. Even on the admin end it shows a blank page when i click on the app. I lost a lot of potential sales due to this.