Rating

4.9

feedback

1,075

Reviews

chart

#111

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    31%
  • Less than a month
    29%
  • Less than a year
    28%
  • More than a year
    2%

Reviews Summary

The app has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team. Users highlighted the quick response times, knowledgeable staff, and efficient problem-solving abilities of support agents like Stella, Miles, Harry, Sam, Nilou, and Pearl. The app itself was commended for its ease of use, flexibility in creating different types of campaigns, and the helpful AI Assistant for basic troubleshooting. However, there were a few negative reviews mentioning issues with uninstalling the free trial and occasional pricing concerns.

Highlights

Excellent customer support and quick problem resolution
Ease of use and flexibility in creating campaigns
Positive feedback on specific support agents like Stella, Miles, Harry, Sam, Nilou, and Pearl
Negative reviews on uninstalling free trial and pricing concerns

Rating Breakdown

  • 5
    94% (1,007 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (23 ratings)

Reviews with Text

  • 95% (1,007)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 27, 2026

Great Job. Very Helpful!

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 24, 2026

I’ve had such a great experience using Discounty, but what really stood out was the customer support. I reached out via the help chat and the person I spoke with, Miles, went above and beyond to assist me. Not only did they solve my issue quickly, they also helped me with a few additional things that technically weren’t even part of their role. Apps are only as good as the people behind them, and this interaction honestly made me trust and appreciate Discounty even more. Highly recommend, not just for the features, but for the support team as well.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Great functionality and Grace was also very helpful in getting things set up. She went above and beyond as well and helped customise the widget to our company colour scheme.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

The app has helped us increase our revenue deploying campaigns has never been easier. The team are very helpful with any concerns.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 23, 2026

Had an issue whit the Discounty Apps Compare price feature. Supports Dela was super helpful resolving the issue and get our campaign up and running. Can recommend this app!

Using app

10 months

Total reviews

3

Average rating

5.0

All reviews

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