Discounty: Bulk Discount Sales
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Super Support, sehr schnell und hilfbereit. Ich war mit Dela im Kontakt und sie konnte mir schnellstmöglich helfen. :)
Half-baked software – Wasted hours with support I installed and used this app for 3 days. My verdict: the software is completely half-baked. I only created 2 fairly simple campaigns, and in both cases, I had to spend hours chatting with support just to get basic features to work. Even the most fundamental elements (like proper text display) had to be manually fixed by their team for my store. For commercial, paid software, this is an absolute dealbreaker. Ultimately, I decided not to keep the app and uninstalled it. A complete waste of time! To top it off, here is a direct quote from one of their support reps in the chat: “You shouldn't have had to fix the app yourself, repeatedly test its behavior, or watch us manually adjust the widget positioning to make the campaign display correctly. I understand why this gives the impression of an unprofessional process and makes you feel like the app isn't fully ready for use.”
Pearl came in and saved the day! I was having issues with the discount working and without hesitation Pearl offered her helped and helped me within at most 15mins. And Pearl also went out the way to explain everything 100/10
We're so grateful for your kind words about the experience you had with our support team. It's wonderful to hear that everything got sorted so quickly and that our team member took the time to walk you through everything clearly. We're always here if you need anything.
Stella was so helpful and lovely, she help me fix my sale campaign!
We're so glad our support team could help you get your sale campaign sorted out. It's always great to hear that the experience felt helpful and friendly. We're here anytime you need us!
This app is amazing. Easy to use and does wonders for increasing conversions. Their customer support is also very helpful, especially Pearl. Don't hesitate installing this app. It's well worth it!
It's wonderful to hear that Discounty has been helping with your conversions and that our support team has been there when you needed them. We really appreciate you taking the time to leave such a detailed and encouraging review. Don't hesitate to reach out anytime.
Super service, ik ben geholpen door Sam.
Super bedankt voor je mooie beoordeling! Het is fijn om te horen dat je zo goed geholpen bent door ons team. We staan altijd voor je klaar als je ergens mee zit.
Great app. Very easy to set up and use. Customer service agent Aaron was super helpful.
We're so grateful for your kind words! It's great to hear that getting started with Discounty was smooth and straightforward, and that our support team was able to help you along the way. We're always here if you need anything.
Looks great and Harry was helpful
Thanks so much for the kind words! We're glad Discounty is looking great in your store, and it's lovely to hear our support team was able to help you out. We're always here if you need anything.
Pearl was really helpful and knowledgable. I was getting frustrated and she resolved my issues in no time. Thank you!
We're so grateful for your kind words, and it's wonderful to hear that our support team could step in and get everything resolved so quickly when you were feeling frustrated. That's exactly the experience we want every merchant to have. We're always here if you need anything.
Great app with useful features. I had an issue with the progress/shopping bar, but the support team fixed it quickly. Excellent customer support. The app would be even better if these bugs were resolved before release.
Thank you for being fair to Harry and honest about the rest. I'm Lina, Head of Product at Discounty, and I've emailed you directly to better understand what's not working for you. Reply to [email protected] and it comes straight to me.
We run a jewellery store on the Prestige theme and needed a buy-one-get-one-half-price campaign that didn't look like a discount app had been bolted onto the site. Discounty handled the mechanics without issue, we tested a quantity discount first, then switched the whole thing to Buy X Get Y late in the process, and rebuilding took minutes. The excludes, scheduling and combination settings are all where you'd expect them. What actually stood out was support. Aaron and Dela both replied within minutes, on a weekend, and took on custom CSS to match the widgets to our theme rather than telling us it wasn't possible. Dela flagged a problem with our setup before we'd noticed it ourselves. That's rare. Straightforward to configure, genuinely flexible, and the people behind it are quick and competent.
Thank you for such a thoughtful review! We're glad the switch from a quantity discount to Buy X Get Y was quick and that the settings landed where you'd expect. It means a lot that our team could jump in on a weekend and take on the custom CSS to match your theme. We're always here whenever you need us.
I was struggling with the app but Aaron from the support team helped me to resolve my queries. Thank you for the quick support!
We're so grateful for your kind words, and it's wonderful to hear our support team could step in and help you get everything sorted so quickly. We'll make sure the team knows their efforts are appreciated. We're always here if you need anything.
The app worked perfectly and we were able to set it up very quickly right before a sale weekend. It solved a problem we have had for years with Shopify. Chat team were extremely responsive and helpful.
We're so grateful for your kind words! It's great to hear Discounty helped you get everything set up quickly before your sale weekend and finally solved a long-standing Shopify challenge for your store. Our support team will be thrilled to know they could help, and we're always here whenever you need us.
Recently subscribed to the Lite plan and ran into a bit of confusion with a mechanic. After starting a chat to get some help with the AI bot, Grace took over and explained everything clearly and effortlessly. It was a wonderfully pleasant experience, and I feel confident knowing I'll get this level of warmth and professionalism if I hit any hiccups in the future!
We're so grateful for your kind words about your support experience. It's great to hear that our team was able to step in, clear up the confusion, and make the whole process feel easy and pleasant. We're here whenever you need us as you get settled into Discounty.
Support is great
Thanks so much for the great feedback! We're really glad our support team could help, and please don't hesitate to reach out anytime.
The customer service is very good. They resolved my query and even activated feature as a gift. Nilou assistance has been very helpful.
We're so grateful for your kind words about our support team! It's wonderful to hear that your query was resolved and that we could activate that feature as a special touch for you. We're always here whenever you need anything.
prestazione soddisfacente e problema risolto
Siamo contenti che il problema sia stato risolto e che l'app stia funzionando come ti aspettavi. Siamo qui ogni volta che hai bisogno di aiuto.
Excellent support experience with responsive Live Chat assistance. Stella and the technical team provided prompt responses, making our lives easier. Thank you!
We're so grateful for your kind words about the support experience! It's great to hear that our live chat team was responsive and made things easier for you. We're always here whenever you need us.
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