Discounty: Bulk Discount Sales
The reviews for the Discounty Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, personalized assistance, and willingness of the support staff to go above and beyond to resolve issues. The app itself is praised for its functionality, ease of use, and effectiveness in setting up various discount campaigns. Customers mention that Discounty offers more flexibility than Shopify's native discount features, especially for tiered and quantity-based promotions. The support team members like Aaron, Dela, Grace, Nilou, Stella, and Pearl are specifically mentioned for their outstanding service and dedication to helping users.
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Super Support, sehr schnell und hilfbereit. Ich war mit Dela im Kontakt und sie konnte mir schnellstmöglich helfen. :)
Half-baked software – Wasted hours with support I installed and used this app for 3 days. My verdict: the software is completely half-baked. I only created 2 fairly simple campaigns, and in both cases, I had to spend hours chatting with support just to get basic features to work. Even the most fundamental elements (like proper text display) had to be manually fixed by their team for my store. For commercial, paid software, this is an absolute dealbreaker. Ultimately, I decided not to keep the app and uninstalled it. A complete waste of time! To top it off, here is a direct quote from one of their support reps in the chat: “You shouldn't have had to fix the app yourself, repeatedly test its behavior, or watch us manually adjust the widget positioning to make the campaign display correctly. I understand why this gives the impression of an unprofessional process and makes you feel like the app isn't fully ready for use.”
Pearl came in and saved the day! I was having issues with the discount working and without hesitation Pearl offered her helped and helped me within at most 15mins. And Pearl also went out the way to explain everything 100/10
We're so grateful for your kind words about the experience you had with our support team. It's wonderful to hear that everything got sorted so quickly and that our team member took the time to walk you through everything clearly. We're always here if you need anything.
Stella was so helpful and lovely, she help me fix my sale campaign!
We're so glad our support team could help you get your sale campaign sorted out. It's always great to hear that the experience felt helpful and friendly. We're here anytime you need us!
This app is amazing. Easy to use and does wonders for increasing conversions. Their customer support is also very helpful, especially Pearl. Don't hesitate installing this app. It's well worth it!
It's wonderful to hear that Discounty has been helping with your conversions and that our support team has been there when you needed them. We really appreciate you taking the time to leave such a detailed and encouraging review. Don't hesitate to reach out anytime.
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