Discounty: Bulk Discount Sales

Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration. To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize. We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users. We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.

Thank you for your feedback, and we’re truly sorry for the trouble you’ve experienced. We understand how frustrating unexpected changes can be. To clarify, Discounty doesn’t have direct access to your theme code. Our app adjusts only the price and compare-at price, while your theme controls their display. Our embeds are designed for tiered discount widgets and don’t interact with sale badges or strikethrough pricing. The two embeds you mentioned are from an older version, and activating them won’t cause any issues—they just aren’t the latest version. That said, we'll definitely work on improving the experience based on your feedback to prevent similar misunderstandings for other merchants. Your satisfaction is our priority, and we’re here to help. We’ll reach out directly to offer support, including a developer review of your theme code if you provide access.

We apologize for the inconvenience you experienced. According to Shopify's billing policies, recurring app charges are generated at the start of each billing cycle. This means that a charge will appear on your bill even if you uninstall an app mid-cycle. We have verified that no further payments were processed after your uninstallation. Despite this, we understand the frustration this has caused and are committed to issuing a refund. We have reached out to you via email to resolve this issue promptly. Your satisfaction and trust are our top priorities.

Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected. According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused. We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.

Thank you for your feedback. We deeply regret the issues you've encountered with Discounty. To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this. Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund. We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.

We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website. To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store. In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.