Discounty: Bulk Discount Sales
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Can't choose a plan. "Chat with us" doesn't work. Tried to create a discount, it told me I needed to upgrade but provided no options or the ability to upgrade. Crap, crap and more crap.
You are right to be frustrated and we're sorry. That was our mistake and you shouldn't have hit those walls. I've emailed you directly to put it right. [email protected] - It's me on the other end.
doesnt work for me
You were right to expect better from us, Joanna, and we're sorry. I'll email you directly to put things right and set everything up properly with you, personally. [email protected] - It's me on the other end any time.
If you want to offer massive discounts, you must double-check that you don't have any active discounts, because the customer can duplicate them. Also, once the campaign is created, it cannot be paused. Furthermore, I uninstalled the app and it still affected product prices. Be very careful when installing this app; it's very intrusive.
Scheduled campaign failed to apply. Support don't reply.
Wouldn't let me use the app because they claim my site sells alcohol, which it does not. Then they claimed well it's alcohol intent. Whatever. I can't sell Wine glasses? Useless. Find a better app
Even if the app it's pretty much easy to use has many bugs that not even their Staff is able to recognize and act accordingly. I contacted them many times for error with their usability or feature: - AI Agent is useless and time wasting - Agent are slow to respond, they have to escalate to somebody, they take 20-30 min to then explain stuff you already know and in the end they tell you (without saying it directly) that you have to solve the problem yourself. Especially on Fridays (they are already in Week End Mode) - After 1 hour in chat, everytime I just solve the problem myself. So why bother? - I am gonna change app very soon after years but now we got to the point of not return. I would not advise this to Ecommerce Manager like me.
descuentos erróneos. Machaca códigos descuento de shopify.. un desastre
When you frequently experience Discounty reverting the product price back to a wrong price point, then trust in the app vanish. The app notifies about issues regarding this topic, but they somehow blame Shopify. If that's the case, I don't understand why Discounty even offers use of this app, when it's apparently not stable.
La voy a tener que borrar, no me sirvió, estaría bien que agregaran desde el inicio en los precios de producto tachado el precio regular y el precio nuevo en rojo. Tira muchas ventas porque el descuento se ve hasta el carrito
I had an extremely frustrating experience with the customer service. Unfortunately, it was disasterously poor. When I reached out for assistance, I was met with unhelpful responses and a rude attitude that suggested a complete lack of understanding of their own system. It felt like I was talking to a robot rather than a person who could assist me. I expected much better support, but this experience has left me thoroughly disappointed. I hope they address these issues soon!
verry bad, changes all prices to a wrong discount. when you delete the discount and unabled the spp it still shows the discount. need to chsnge it manualy
Bad app, all prices across the entire website wrong
...The App is great and can do great stuff. However, I had a problem with different markets and contacted the support. Instead of stating the app can't do this in the way I thought it could, support started to change all my fixed secondary market prices without letting me know or backing up anything beforehand, resulting in random product prices with discounts that were higher prices than before the sale. I ended up in the chat with the support for 3 hours with no clear answer or solution, with me having to revert the mess she created. So as I said. the app is great. But support tonight was the worst ever. Not only wasn't she able to clearly communitcate what the situation was, but also she put the shop upside down without realizing what she was doing. Please educate your staff before they are allowed to work on shops that are actually selling products! Going to bed now 4 hours after a simple question in the support chat, fixing the mess and finding a workaround.
We’re really sorry for how this was handled. Your feedback is completely fair, and we take full responsibility for the frustration and extra work it caused you. We’re already working on improving our support processes to make sure this doesn’t happen again. Thank you for your honest feedback, and we hope we can earn back your trust in the future.
It got really annoying. Constant errors with dynamic categories, terrible loading times, no reasonable selection with many variants but doom scrolling (search function unusable). Campaigns virtually impossible to edit once they are live.
Tiene muchos problemas , para quitar campañas es muy complicado ya que se quedan activas en algunos productos y no hay manera de quitar el descuento , su servicio de soporte pesimo , no te da respuesta y tienes que mandar correos , se pierde dinero ya que tienes que eliminar tus productos .
worst app
We appreciate your feedback and sincerely regret any frustration you’ve experienced. We will contact you directly to better understand your concerns and work toward a solution. We’re dedicated to resolving this for you.
Thank you for your feedback. We’re truly sorry to hear about your experience. We will reach out to you directly to better understand your concerns and work towards a resolution, and we are committed to making things right.
Slechte service, niet aanbevolen.
We're really sorry to hear about your experience and truly apologize for any inconvenience caused. Your feedback means a lot to us and helps us make Discounty better for everyone. We’d love the chance to make things right for you, so we’ll be reaching out directly to see how we can help moving forward.
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