Divine Me Essentials review for Discounty: Bulk Discount Sales
Nov. 16, 2024
The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.
Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration. To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize. We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users. We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.
Discounty Shopify App: Boost Sales with Discount Campaigns