Comments Plus: blog comments
Supercharge blog comments: threads, likes, usability, DISQUS
Rating
4.4
feedback
52
chart
#4,791
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
27%
-
Less than a year
38%
-
More than a year
29%
Reviews Summary
The reviews for the app are overwhelmingly positive, with users praising the great customer service and support provided by the app team. Many users highlighted the quick response times and helpfulness of the support staff in resolving installation issues and customizing the app to meet their needs. Users also appreciated the ease of installation and the improvement in engagement and sales that the app brought to their online stores. However, there were a few negative reviews that mentioned issues with email notifications, customization limitations, and confusion regarding billing and charges for services.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 14, 2023
Great app! Discovered this through Shopify Chat Support. Customer service was very attentive and they helped me customize too. Thank you!
March 11, 2022
This company definitely deserves a 5-star review. The most useful app for bloggers. Great customer service, very responsive. Thank you, Disqus.
Jan. 31, 2022
great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help
July 16, 2021
I installed EasyDisqus and had an issue of trying to figure out where to put the code in tabs for products. Support was very professional & OUTSTANDING, THE BEST. They fixed it very quickly for me and everything is now working perfectly. Highly recommended. 5++++
May 17, 2020
The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed. Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support. If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.
Hello, I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality. DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus. If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/). If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help. Thanks, EasyDISQUS team
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