Comments Plus: blog comments

Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?). Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating. Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money. In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.

Shoppers are apparently required to have a Disqus account before they can add a comment. This is a huge barrier to engagement. We tried Disqus for 6 months with very very very few comments.

When I asked for help to install this app, I was not told that I would be charged for the service. Few weeks later I find that I am billed. I would not mind paying at all, but it is the fact that people think they can get away with charging us without us knowing, or letting us know, that makes my blood boil. Also, there is no way to stop the subscription, so unless they reply to my message and sort it out, I will be stuck paying a monthly fee for a service I do not want.