Comments Plus: blog comments
The reviews are overwhelmingly positive, with many merchants praising the app’s customer support, fast response times, and hands-on help with installation and troubleshooting. Several reviewers said the team went above and beyond, fixed issues quickly, and even handled setup or code changes for them, which made the app feel easy to use even for non-technical users. Many also liked that it worked well once installed and made commenting and replies on blog pages straightforward. The main negative feedback centers on pricing, setup limitations, and perceived lack of value for some merchants. A few reviewers felt the app did not add much beyond using Disqus directly, while others were frustrated by the requirement for commenters to have a Disqus account, which they saw as a barrier to engagement. There were also serious complaints about billing transparency, difficulty canceling, delayed support in some cases, and technical issues such as comment-page splitting or unwanted affiliate-related charges. Overall, the app is viewed as strong on support and functionality, but some users question its value and have had significant service or billing concerns.
Fast response and went above and beyond what I'd expected!
Hi, Your review absolutely made our day, thank you so much 😊 Really glad we could help get everything set up smoothly, including the comment count part. Love hearing that our support exceeded expectations, that’s exactly what we aim for! If you ever need a hand with anything else, just drop us a message anytime 🚀 Best regards, Karina | NexusMedia Support team
The support team was responsive and resolved my issue quickly. Thank you Mykola and Nina for your help.
Hi, Thanks for the review and kind words! Highly appreciate it! If you ever need additional help or have questions, just contact our 24/7 support team, and we'll do our best to assist you ASAP. Best regards, Dmytro | NexusMedia Product team
Great. Customer service is also great. Keep up the good work!
Hi there, Thank you so much for the great feedback! We appreciate your kind words! Should you need further assistance or have additional questions - feel free to contact our 24/7 support team. We are always here to help. Best regards, The NexusMedia team.
great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help
I installed EasyDisqus and had an issue of trying to figure out where to put the code in tabs for products. Support was very professional & OUTSTANDING, THE BEST. They fixed it very quickly for me and everything is now working perfectly. Highly recommended. 5++++
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