Rating

4.9

feedback

38

Reviews

chart

#3,586

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    29%
  • Less than a month
    55%
  • Less than a year
    13%
  • More than a year
    3%

Reviews Summary

The reviews for the Donate Source app are overwhelmingly positive, with users praising the excellent customer service and responsiveness of the support team. Many users highlighted the ease of use of the app and its effectiveness in setting up donation options on their websites. The support team was commended for their quick response times, willingness to help with customization, and overall professionalism. However, there was one negative review mentioning issues with uninstalling the app and leftover code causing problems for the shop. Overall, the app seems to be highly recommended for its functionality and top-notch customer service.

Highlights

Excellent customer service and responsiveness of the support team
Ease of use and effectiveness in setting up donation options
Quick response times and willingness to help with customization
Issues with uninstalling the app and leftover code causing problems
Highly recommended for functionality and top-notch customer service

Rating Breakdown

  • 5
    95% (36 ratings)
  • 4
    0% (0 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (1 ratings)

Reviews with Text

  • 100% (38)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 10, 2025

We needed some help with the installation and Abhishek was able to do this for us very quickly. We are yet to go live with the website but very happy with the service from this app team so far.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2025

This is the app we use for our site that blends sales with donations (we are a non-profit organization). We have needed some customization to ensure the app works as we need it to work, and their developers have been responsive. They understand the concerns we are raising and build solutions within a couple of days, at most.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

I needed assistance creating a donation widget on our custom template, and the support team went above and beyond to help me out. Their response time was incredibly fast, and they provided clear documentation on the changes implemented. The entire experience was smooth. Highly recommend this app to anyone looking for this functionality and top-notch customer service!

Using app

About 1 month

Total reviews

1

Average rating

5.0

3 / 5 Share

July 19, 2024

This is an update from my earlier review because I feel sorry for the developers of this app. The App caused big problems for my shop after the uninstall. Code was left behind. I understand that the code was manual code that the developers helped with. Had I known they would need to manually uninstall this, I wouldn't have had to go to the trouble of hiring an expert to help identify the problem. The app itself, while it was working was good. Just be careful when you uninstall the app. Contact the developers to make sure they have removed ALL the code.

Using app

6 months

Total reviews

9

Average rating

4.3

5 / 5 Share

July 1, 2024

It was a perfect fit for our Not-for-Profit organization. The support was outstanding, and we are very happy with the app so far. We needed an App to set up a custom donation product and send custom donation receipts to our amazing supporters. After trialling many other apps, we stumbled upon Donate Source, and the whole experience, from onboarding to setting up custom items, has been phenomenal. The support team is very hands-on and super helpful.

Using app

7 days

Total reviews

3

Average rating

5.0

All reviews

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