Donate Source ‑ Charity Widget
Integrate a seamless donation source right in your store
Rating
4.4
feedback
54
chart
#3,868
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
15%
-
Less than a month
28%
-
Less than a year
39%
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More than a year
19%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative aspects highlighted by users. On the positive side, many users praised the app for its functionality, ease of use, and the ability to set up custom donation options. The customer service and support team were frequently mentioned as being responsive, helpful, and quick to resolve any issues. Users appreciated the hands-on approach of the support team in assisting with installation, customization, and troubleshooting. However, there were also negative reviews pointing out issues with uninstalling the app, causing problems with the shop's functionality, and difficulties in communication with the technical support team. Some users experienced financial losses due to operational issues caused by the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 19, 2024
This is an update from my earlier review because I feel sorry for the developers of this app. The App caused big problems for my shop after the uninstall. Code was left behind. I understand that the code was manual code that the developers helped with. Had I known they would need to manually uninstall this, I wouldn't have had to go to the trouble of hiring an expert to help identify the problem. The app itself, while it was working was good. Just be careful when you uninstall the app. Contact the developers to make sure they have removed ALL the code.
July 1, 2024
It was a perfect fit for our Not-for-Profit organization. The support was outstanding, and we are very happy with the app so far. We needed an App to set up a custom donation product and send custom donation receipts to our amazing supporters. After trialling many other apps, we stumbled upon Donate Source, and the whole experience, from onboarding to setting up custom items, has been phenomenal. The support team is very hands-on and super helpful.
May 25, 2024
After we installed this new app on our e-commerce platform, we noticed that our entire shopping cart feature became dysfunctional and non-operational. This situation has been extremely frustrating for our team as we rely heavily on online sales to drive our business. Despite our best efforts to communicate this critical issue to the technical support team over the past several days, the problem remains unresolved. As a result, our online store has been forced offline, leading to significant financial losses on a daily basis. We are urgently seeking a resolution to this issue to minimize the impact on our business operations.
Feb. 2, 2024
Donate Source app has been up and running for a week now. We have already received higher amount donations that what our previous donation app could provide. In order to accurately add the donation option to our cart page I needed assistance from the Prezen Apps team which were very helpful, punctual, and detailed in their communication with me. Thank you!
Nov. 24, 2023
Great app, exactly what we were looking for and the team are super quick and helpful which was great! Would really recommend.
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