All reviews

Rating Breakdown

  • 5
    94% (51 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (2 ratings)
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5 / 5 Share

July 1, 2024

It was a perfect fit for our Not-for-Profit organization. The support was outstanding, and we are very happy with the app so far. We needed an App to set up a custom donation product and send custom donation receipts to our amazing supporters. After trialling many other apps, we stumbled upon Donate Source, and the whole experience, from onboarding to setting up custom items, has been phenomenal. The support team is very hands-on and super helpful.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2024

Donate Source app has been up and running for a week now. We have already received higher amount donations that what our previous donation app could provide. In order to accurately add the donation option to our cart page I needed assistance from the Prezen Apps team which were very helpful, punctual, and detailed in their communication with me. Thank you!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2023

Great app, exactly what we were looking for and the team are super quick and helpful which was great! Would really recommend.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

5 stars for customer service. I struggled to sort the installation out but they worked promptly to sort it out for me. We look forward to using it to raise donations for our charity in our online Christmas shop.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2023

Support is fantastic, I had problems and they took over and installed everything for me, promptly and without any issues. It's early days but I'm confident in this app because of the support offered.

Using app

About 20 hours

Total reviews

11

Average rating

4.0

5 / 5 Share

July 6, 2023

Was nervous not seeing a sample page before downloading the app. Wasn't sure how it would look or fit into my store. These guys are so awesome. I needed help installing and they were on it. Then I wanted some custom placement and they took care of everything. This is truly what great customer service is all about. They stand behind their app and will help you achieve your goals. Over the moon service. Highly recommend. Just ask to install on a new theme and Bam it’s done. Wow

Using app

15 days

Total reviews

36

Average rating

4.9

5 / 5 Share

April 11, 2023

WOW, they did an amazing job, well done to their team for the quick response rate, and the professionalism in solving my specific problems. I would highly recommend them.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

The app is easy to use, functions well, and looks great. Customer service is fast and accurate — second to none!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 6, 2022

Their team helped me set up the donation button on my website. They were extremely helpful and prompt. Thank you guys so much!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

Really quick and responsive customer support. The support answered and manually fixed my specific issue right away.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

We've used this app for a couple of weeks now. We were previously collecting donations via Shopify's tipping functionality which had several key limitations. By using Donate Source we have been able to bring in more donation income than before. The set up was straightforward, and the customer support team were on hand to help us out. In fact, they helped us co-ordinate the deployment across our current theme and the next-in-line deployment. They've also been on hand to help with additional styling and format changes. They've been absolutely great and I wouldn't hesitate to recommend this app to anyone.

Using app

Over 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

Oct. 6, 2022

The customer care was really helpful by adding all the settings needed to implement it into our store. Thanks again for your precious help!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2022

Very helpful with setting up the app. The helpcenter customized several pages of my website in order to make the donation option visible in an effective way. Had a very extensive chat with them, they answered all my questions. Recommended!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are always here to help you!! Have a great day!

5 / 5 Share

July 28, 2022

I ask the support team (Mady) to help me to implement the code to my theme. Less than 5 minutes it was done. I also ask them put it in a specific area at the cart page. Done in 1 minute. Great job

Using app

About 3 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

June 9, 2022

This app provides a simple, clean donate option at our checkout page. When i had an issue that needed fixing, support chat were very helpful and sorted the issue for me.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2022

Great App and Great Service. I was having difficulty editing the code within my theme and Raj did it for me within 45 minutes of emailing customer support.

Using app

About 17 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

May 24, 2022

We used this app to accept donations to our charity on our website. The team were very responsive and friendly in helping us set it up. Thanks!

Using app

About 9 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 17, 2022

This app is very simple to integrate and works well. Support is very responsive and helpful, fixed my issue in minutes

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2022

I loved the ap.Its very useful , great support.One of the fastest support service I had experineced.Do install and use the app

Using app

8 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 24, 2022

I reached put to support to assist in setting up the donation boxes on my website, They were very fast with response time and assisted with everything asked in a prompt manner.

Using app

5 months

Total reviews

1

Average rating

5.0