Rating

4.2

feedback

37

Reviews

chart

#5,057

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    27%
  • Less than a month
    54%
  • Less than a year
    14%
  • More than a year
    5%

Reviews Summary

The reviews for the Donate Source app are mostly positive, highlighting the excellent customer service provided by the support team. Users appreciate the quick response times, helpfulness, and efficiency of the support staff in resolving issues and customizing the app to meet their specific needs. Many reviewers mention that the app is user-friendly, functions well, and has helped them increase donation income for their organizations. However, there are a few negative reviews that mention issues with the app causing problems after uninstallation, leading to financial losses and technical difficulties. Some users also experienced functionality issues with their online store after installing the app.

Highlights

Excellent customer service and quick response times
User-friendly app with increased donation income
Issues with app causing problems after uninstallation
Functionality issues with online store after app installation
Efficient support team in resolving issues and customizing the app

Rating Breakdown

  • 5
    89% (33 ratings)
  • 4
    3% (1 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (2 ratings)

Reviews with Text

  • 100% (37)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

April 2, 2026

We've generally had a good experience and customer service has been able to troubleshoot problems quickly.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

1 / 5 Share

Feb. 21, 2026

I would not suggest this app. I had hundreds of fraudulent donations done mainly from India based on the traffic to my site. This in return caused me multiple chargebacks in which I had to pay $15 per chargeback. It appeared that they were testing out stolen credit card numbers to assure that they worked. Hands down worst experience I have had that actually lost money.

Using app

12 months

Total reviews

2

Average rating

1.0

5 / 5 Share

Nov. 10, 2025

We needed some help with the installation and Abhishek was able to do this for us very quickly. We are yet to go live with the website but very happy with the service from this app team so far.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2025

This is the app we use for our site that blends sales with donations (we are a non-profit organization). We have needed some customization to ensure the app works as we need it to work, and their developers have been responsive. They understand the concerns we are raising and build solutions within a couple of days, at most.

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

I needed assistance creating a donation widget on our custom template, and the support team went above and beyond to help me out. Their response time was incredibly fast, and they provided clear documentation on the changes implemented. The entire experience was smooth. Highly recommend this app to anyone looking for this functionality and top-notch customer service!

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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