KLM Performance review for DOOFINDER ‑ Search & Discovery
April 13, 2023
This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!
Clearly, we did a very poor job in assisting you, which, quite understandably, left you feeling helpless, frustrated, and unsupported. Unfortunately, a series of very rare and unforeseen circumstances occurred that both caused a failure in your shop and prevented our support team from quickly identifying and resolving the issue. It seems like we also were not able to explain our proposal to compensate you for the inconvenience. At this moment, it sounds like you have completely and totally given up on trying Doofinder. If that is not absolutely the case, we would be grateful for a second opportunity to assist you... We will reach out to you by email.
