DOOFINDER ‑ Search & Discovery
Doofinder - Search and Discovery
Rating
4.8
feedback
882
chart
#1,298
All reviews
Rating Breakdown
Review RSS Feed
Nov. 10, 2022
Por ahora funciona muy bien. Fácilidad a la hora de buscar, corrige faltas, y puedes aplicarle sinónimos.
Nov. 9, 2022
Excellent application to revolutionize searches in my store, 100% recommended and great customer service. I really recommend it, they tell you everything very easily and the support in case of any problem responds very quickly.
Nov. 9, 2022
This is app is amazing and so was the level support of I received from my rep JP at Doofinder in getting this all set up on our store. Before Doofinder, the search functionality on our website was very limited; if anything was typed incorrectly, the visitor would get our Oooops! Page. Not helpful! Now, as soon as the visitor starts typing, an array of options appears as if by magic. Plus, there are metrics as well as other features to improve the customer experience and get them to our products faster.
Nov. 9, 2022
Very useful app. Now our search bar works great and customers can find what they look for. Great customer support from Doofinder team
Nov. 8, 2022
Andrew is awesome! Helped us setup the search bar and it's working seamlessly. We really appreciated his attentiveness to the needs of our business.
Nov. 8, 2022
This app is really useful for understanding how your customers use the search on your website. We were able to see some common terms and create custom results that best matched what the customer was trying to find. And Lauren was really helpful too!
Nov. 8, 2022
This very powerful app has produced immediate positive results for our customers. It has already had an impact on customer satisfaction, reduced incoming calls due to frustration with not finding a product, and who knows how many abandoned searches it eliminated. Lauren has been just the best at explaining all of the tools and options available to us. Kudos to Lauren!
Nov. 4, 2022
Elias helped very nicely and I am very happy with the doofinder. I hope it will help me grow my business.
Nov. 3, 2022
This companies pricing structure is absurd. It's not based on "searches" it's based on api requests which turns out is each item it pulls up in the search. Got 15 bacon t-shirts? Well, that's 15 requests for 1 search. To make things even worse their search app by default split up all of our products into variants and then showed each variation (color and size) to the customer instead of just the main product itself, so we had 6,000+ requests the first day after 133 customer searches which oddly enough didn't result in a single sale (15 bacon shirts, 6 sizes, 6 colors = 540 requests per customer search. Trial is for 1,000 requests). It's almost like they intentionally want to milk the customer for every single request possible BY DEFAULT! Just based on that one day of use, we would have to pay $400 a month just to keep this app running.
Dear sirs, Please accept our sincerest apologies for all the inconveniences we have caused. We have looked at the very unsual volume of requests. It seems to be related to a setup problem that ocurred in our side. Nothing to do with the variations of colors and sizes (these do not trigger additional requests). Actually the real "search" related volume of requests has been 133. During the 30 day trial you have unlimited requests totally free. We are trying to contact to see if we can help you solve this. Again, please accept our sincerests apologies for all the troubles we have caused.
Nov. 3, 2022
Uno de los problemas principales que tenía eran las búsquedas mal indexadas y el poco control que teníamos sobre estas con el buscador nativo de shopify o del tema. Esta herramienta me da muchísima más información y control, nos ha ayudado a optimizar más todo y el soporte brindado es excepcional.
Nov. 3, 2022
Nick was amazing and walked me through the whole set up process and I am so excited to see how my website sales will increase using this innovative tool!
Nov. 1, 2022
Before Elias Lombardi got in touch with me, I had no idea that there were "intelligent" search bars... and now I'm hooked. Its truly convenient to have an intuitive approach to spelling, particularly for me since a large portion of my clientele are from non-english speaking countries. If you speak to Elias, he'll easily walk you through it all. He's quick and efficient and knows the system inside and out!
Nov. 1, 2022
Lauren was great - helped me set everything up with ease. Excited to see the benefits of the app as it gets used over the next few months.
Nov. 1, 2022
Really great app. Once you have installed Doofinder, you cannot doo without it. It had always worried me how many customers we lost, due to spelling errors, or not knowing the exact description, or not being able to find products by navigating our categories, but now none of this matters. I have seen sales that would not have happened before, i cannot rate Doofinder high enough. Shaun made the initial setup so easy, and phoned me 3 times during my trial period to check how it was going. Great customer service.
Oct. 31, 2022
Awesome app. Must have ! Customer service is the best. Andrew was so much help getting everything setup.
Oct. 31, 2022
Hemos probado la aplicación integrada y logramos resultados estupendos, recomendable para seguimiento de métricas y estadísticas de tu tienda
Oct. 31, 2022
This is a great app! Definitely helps a great deal for product development! Super friendly and helpful staff as well. A+++
Oct. 31, 2022
Nick did a fabulous job signing me up with the site. He helped me tremendously with my search bar. My business is doing so much better.
Oct. 28, 2022
Doofinder has been great for the analytics of our websites searches. Christian has been a huge help. Would recommend to anyone. 5/5
Oct. 26, 2022
Sara Diaz did a wonderful job representing the App and the Company. She was able to throroughly and thoughtfully explain the system to me. This App has helped us grow our overall conversion rate considerably and I am very pleased with how it performs. I recommend all Shopify Stores get this App.