DOOFINDER ‑ Search & Discovery
Help shoppers find the right products and maximize conversions
Rating
4.7
feedback
749
chart
#783
All reviews
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June 30, 2022
STOP NOW - In almost a decade of using shopify I've never written a review. This is the first time I've felt so strongly to do so - listen up. The pricing is less than transparent. Every single time the search updates it counts as multiple requests and out-of-the-box it updates *on every single key stroke*. The whole app appears to be designed to maximize your requests and force you into a higher plan. When I spoke to customer support they had to get a second person to weigh in on how to reduce these requests and that person said "they weren't supposed to say it". Even after disabling all the features arguably designed to maximize your usage as suggested by the "rogue representative" there's still constant drains. I entirely disabled the automatic product synchronization and still got over 100 requests counted for product synchronization for the day. This is before we even discuss the black-hat practices of the search itself. For the 44 searches performed yesterday 1,144 "requests" were made. Every single search on your website will count as a minimum of 26 "requests", so when you're looking at pricing take the plan you want and move two steps up, if not three. This $100+ app is being replaced by a $15 app that does the same thing with clear pricing based on product catalog size.
Dear sir, On behalf of my entire team, From Sales to Customer Success, Support, Development and our R&D teams, please accept my sincerest apologies. We try our utmost best in all spheres, but this time, we undeniably screwed up. Thank you for taking the time to write the details of all that went wrong. Even though it's embarrassing for all of us to read, details help us understand and diagnose where things went wrong. I am contacting you directly to apologise in person, and if you don't mind, to get some additional feedback so we can have a better understanding of what went awry. Juan M. - VP
June 28, 2022
The functionality of the search bar has been a game changer for our site and we look forward to what we will be able to do in the future. Alexandra is a superb account manager. I wish our other partners were half as conscientious and thorough.
June 28, 2022
Alexandra is Very helpful & knowledgeable about this app. We are happy with the data provided and look forward to increasing our sales and conversion rate using this app! Team Kevko
June 28, 2022
We have been using this app for over a month and mighty pleased with the result. Especially Shaun has been super helpful, guiding through the features and doing regular checkpoints on how we are getting along,
June 28, 2022
Aonghus has been very pleasant and persistent. He took the time to introduce Doofinder to me, walking me through the processes of adding the app, customizing the app, and optimally utilizing the app. We are just getting started, so I will be excited to continue to analyze the data and see its full benefits. Upon starting our plan, I did discover a small flaw, and luckily Aonghus had called me to check on how the process was going, and sent the issue to a support team and assured he would follow up. His customer service is one of the reasons I am giving Doofinder a go!
June 28, 2022
Shaun Kirby is very professional and friendly. He guided through all the app features making it easy to understand. Love the search functionality and features, within short span the results are visible. Looking forward to continuing with app and highly recommend to small businesses.
June 24, 2022
Excellent, easy to use interface with lots of customization available. It makes the search bar much more engaging experience for our customers, and it's designed well/ super easy to navigate from a customer-use perspective. Great app, and great support from Nicholas Shoreman in helping us get our account set up.
June 24, 2022
I really like the clarity of the dashboard and as a marketing officer, the functions in the pro plan, like the banner function, look like they will be extremely helpful for us. Most importantly the clickthroughs to product pages are pretty high. Shaun at Doofinder was able to talk me through all the functions efficiently and clearly and I'm excited about using the app going forward.
June 23, 2022
We have recently done the Doofinder free trial on our website and decided to subscribe monthly. The implementation was simple and very easy with the support of Shaun Kirby who made sure everything was set up correctly for us. We're looking forward to seeing more successful metrics over the next couple of months. Thanks Landmark
June 23, 2022
Very happy with the service I have received from Shaun Kirby, learned a lot about this service and he made it very easy to understand
June 22, 2022
This app has helped grow my online sales over 900% in just the trial period. Very great support was provided and friendly customer service.
June 21, 2022
I was having real issues with the Shopify search bar bring zero results back to customers due to spelling issues so decided to give this a go. I was contact by Shaun who talked me through the features and what this search bar could do, he was very helpful, patient and knowledgeable. The search bar itself looks great and is easy to use for the customer. I am very pleased with the features that I have used so far
June 17, 2022
Impressive capabilities and very helpful for the customers. This is a great addition for our outdoor store. Customer service is excellent. Allen Wyatt Andythornal.com
June 13, 2022
This is an incredible app for Shopify. Our search bar is much easier to use and helps our online customers find the products they are looking for. Special thank you to Aonghus for helping us out from start to finish.
June 9, 2022
This product is great, looks great on my site and Andrew was a great help whenever there were issues
June 8, 2022
Doofinder really is a step up in customer experience (and therefore conversion rate) when compared to Shopify's default search engine. Shaun was fantastic, giving us a 30 day trial and showing the ropes free of charge. There was no pressure to buy, but frankly once you've seen Doofinder in action, you will.
June 7, 2022
The attention and help that we got from Rob was amazing. He was diligent in his quest to support us and getting our search bar up and running... So far we're happy customers.
June 6, 2022
I used Doofinder app for my shopify store and like it very much. It provides great feedback and necessary information to boost my website.
June 1, 2022
Vendor reached out and asked we run through the trial which we reluctantly did as our theme search function was already pretty good. After going through the trial we did find value in the improved search analytics and function. Support has been thorough to get the app setup and to ensure it was working properly and we were aware of all the features. We decided to keep the app after going through the trial.
May 27, 2022
We saw a noticeable increase in conversions from the search bar during the trial period and Peter Aron our Ecommerce Search Specialist was great to take time to make sure we understood how to use the system. He helped us understand more of where our stats could be and gave suggestions of what to do using the DooFinder Search Bar. Any question we had he was right there to guide us through the process. Thank you Peter and DooFinder.