Dori: AI Shopping Assistant

The reviews are overwhelmingly positive. Users consistently praise the app for being easy to install and set up, intuitive to use, and effective at helping customers find products, get answers, and make purchasing decisions. Many reviewers say the AI feels smarter than a basic chatbot because it understands context, gives relevant recommendations, and can be customized to fit the store’s needs. Several merchants also report tangible business impact, including increased sales, more orders, reduced repetitive support questions, and time savings in day-to-day customer service. The support team is another major strength: reviewers repeatedly describe it as fast, responsive, helpful, proactive, and willing to assist with setup, customization, and ongoing improvements. The main negative points are relatively minor and mostly indirect. A few reviews imply that the app may require some initial tuning or adjustments to match the store’s style and needs, and some mention that they are still early in their use of the app, so long-term performance is not fully proven in every case. There are also a few very brief reviews that provide little detail, which limits insight into any weaknesses. Overall, the feedback suggests a highly valued app with strong AI functionality and exceptional customer support, with very few complaints raised by users.