TA Preorder & Back In Stock
The reviews for this Shopify App highlight the excellent customer support provided by the team. Users appreciate the quick response times and the helpfulness of the support staff in resolving issues. The app itself is praised for being easy to integrate and for its functionality. However, there are some concerns raised about the app not automatically emailing customers when items go back in stock, which led to a lower rating in one review. Additionally, there are mentions of occasional manual checks needed for product settings, indicating a need for improvement in automatic syncing.
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For a free App the support is great
The support is excellent and helped in solving theme compatibility issues!
App does not automatically email customers when items go back in stock. It's two star because we never used the preorder part of the app (could be great) and the customer service tried to resolve the situation, but demanded collaborator store access in order to do so for such basic functionality (emails sent) that it was appalling. Just tell us and we'll fix whatever wasn't working.
Dear Atwoodtoys, Thank you again for your honest feedback - it genuinely helped us improve the app. Since your review, we’ve fully released and stabilized the Back In Stock email feature, so customers are now automatically notified when products are restocked, without needing the kind of troubleshooting you experienced before. We’d truly love for you to give the app another try. If you decide to reinstall, our team will personally help make sure everything is set up and working smoothly for your store from the start. Thanks again for pushing us to make the app better - we’d really appreciate the chance to earn back your trust.
Amazing response time and caring support. had an issue in the app embed but it was resolved super quickly. would highly recommend. great work. will definitely recommend.
Works well and support is helpful!
Hi Swank A Posh, Thanks for the lovely feedback! We’re happy to hear you had a great experience using Dotsy. Your satisfaction keeps us going. If you need any help along the way, just drop us a message via live chat or email [email protected] anytime.
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