Downpay: Deposits made simple
Maximize conversion rates with deposits on Shopify
Rating
5.0
feedback
74
chart
#3,259
All reviews
Rating Breakdown
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Dec. 5, 2024
I’m delighted to share my positive experience with Downpay! We’ve been using it in our store for our preorder items, allowing customers to pay half upfront and the rest in 30 days. I just had a wonderful meeting with Diana, and I truly appreciate the time she dedicated to helping us customize Downpay to fit our needs. She also assisted in setting up workflows that automate our processes and bring our vision to life. This has saved us a significant amount of time, and I’m excited to continue working with Downpay in the future!
Nov. 28, 2024
Amazing app. I have such a custom, high end product that I desperately needed something like this for many years. When Downpay became an option, I couldn't believe it. I've used it for the better part of a year now and it has done great - lifting our online conversion rate and making it less of a gap to get the customer engaged with the purchase. The app is great but the service is even better. Diana is very on the ball with tweaks and adjustments, helping me tailor the app to our store's needs. I can't say enough great things, this is one of the best apps I've ever had. Thank you
Thank you so so much for this amazing review. It made our team's day. We're always so happy to hear about improved conversion since that's our main goal!
Nov. 27, 2024
Does what it says and provides payment options otherwise not available. Very responsive support.
Nov. 25, 2024
Down pay App achieved exactly what we needed it to, which was a deposit on future inventory (we kept selling out). By using Downpay we were able to mitigate inventory risks and increase PO's after gauging demand. UI is buttoned up. After the customer initiates the deposit, their system makes it simple to charge the remaining amount from the 'Customers' tab. Support team was awesome to work with. Overall great experience, surprised more people aren't using it.
Nov. 14, 2024
Excellent app. Works well with our 20% down, 80% later needs. Amazing, helpful and responsive team. For an app that affects money and order taking, you want to feel comfortable with quick support, and the DownPay team delivers!
Sept. 30, 2024
Works well, documentation is very good, and customer support is even better! Despite warning me it could be up to 2 days to hear back, I got an answer within 15 minutes and Ian walked me everything thing I had questions about and even did some adjustments based on our specific needs. Couldn't recommend more!
Sept. 25, 2024
Downpay is incredibly simple to setup and worked seamlessly for our Shopify website. The customisation options are very well considered and adapt to your website CSS. The highlight of Downpay is actually their support! Diana has been incredible - super prompt and clear with any questions I have. They also have very robust Help Guides which assist with editing CSS, customising emails and other FAQs. Would highly recommend
Sept. 12, 2024
Downpay has been a game-changer for our business. Our customers now have the option to place an order and see their custom artwork before they pay! As a result, our sales have gone up significantly and our customers appreciate the flexibility to pay only once they approve their custom order. Denis & Diana have also both been incredibly helpful with implementing Downpay on our store. Being able to talk directly with the founders has been great, and they even helped with a few customizations to ensure everything went smoothly. Highly recommend Downpay for any type of business - your customers will thank you!
Thank you so much! Your store has been a blast to work on and we're so thrilled to have improves you sales!
Sept. 6, 2024
Super helpful staff that have quickly helped us with any issues we faced during set up.
Sept. 5, 2024
Incredible support, and the only reliable down payment app on Shopify. Made by Shopify Alums! I can't recommend them highly enough.
Aug. 15, 2024
Using this app has been seamless and when I don't know HOW...they are quick to respond and help you thru the process. Defiantly a big help to the small business who want to collect down payments until they are ready to ship.
Aug. 8, 2024
Very helpful while navigating issues trying to implement the app into my custom website. We were able to make it work!
July 10, 2024
An easy 5 stars - I could do with 6 to be honest. Easy to use, works well but the best thing about using Downplay is the support. World-class is not an understatement for once. Diana and the team have been superb - thank you so much! I cannot recommend Downplay enough
Thank you so much, it's been a blast working with you to get your preorder deposits up and running! Can't wait to one day take one of your bike tours. 😍
June 5, 2024
I sell photography workshops with a deposit and final payments due 60 days before the start of the event. I tried many different apps before settling on Downpay as I was trying to save a buck hoping one of the free options would work. In short, they didn't meet my needs. Downpay is the only one that has every feature I needed. It works seamlessly and now I can't imagine not having it. I was spooked by the transaction fees at first, but if you reach out to them for a custom plan they will create a plan that works for you at a reasonable yearly rate with no transaction fees. Support is very responsive as well. Stop looking around, this is the app you want.
Thank you so much for this review! We are always happy to offer flexible billing plans, I'm so glad you reached out and we had a chat about it all. Happy we found something that fit your needs! Your workshops and the concept behind your brand is spectacular.
May 30, 2024
Works as advertised and support is quick and incredible. Highly recommend working with the team at Downpay!