All reviews

Rating Breakdown

  • 5
    85% (69 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    9% (7 ratings)
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5 / 5 Share

July 29, 2024

We are relatively new to Drip, and have been really pleased with our decision to move across - the people and the support have been top class, also we have been on a number of training sessions as part of our start-up phase which has increased both our knowledge and the effectiveness of our email strategy. We are already seeing the positive results in our email metrics. I would highly recommend Drip to those of you who are sending out regular emails with no real plan or breakthrough strategy - the people at Drip will guide you along to a new journey of success.

Using app

--

Total reviews

6

Average rating

4.8

5 / 5 Share

Feb. 6, 2024

I would recommend Drip above any other provider I've used, and as a MarTech consultant... I've used a lot. Far and above Klaviyo and Mailchimp, in my opinion. Their automation is really powerful and allows me (and my clients) to really finetune the customer experience for where THEY are in their journey with the brand. Drip stands out because many CRM/email providers are either highly technical (meaning you need the tech savvy) OR are very easy to use but lack great features. Drip is the only provider I've found that can do great with "easy button" items out-the-box, but also has a robust back-end that allows for more complex editing. Highly recommend to anyone and everyone.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

We went from sending all emails on hubspot -> using drip which saves us a few thousand dollars each month. Drip is easy to use, aesthetics and function of the platform are great, and their support chat is soooo helpful. They're available almost instantly during their work hours. It's been a lean yet powerful email marketing tool for us as a growing start up! Can't recommend enough

Store

Whealth

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

Intuitive and easy to use. It has a lot of things in a single app, so cart abandonment, product recommendations, etc. not just a pop up. It is expensive but it saves hours per month, so it more than makes up for it.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

If you are a busy small business owner, you need to be using Drip.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2023

Fantastic and super easy to use! Loving it so far.

Using app

12 days

Total reviews

8

Average rating

4.8

5 / 5 Share

Sept. 14, 2023

We migrated over from another ecomm email service and have been incredibly impressed with the customer service and simplicity to use. Highly recommend for the best bang for the buck.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 7, 2023

Really like the personal touch. And the tool itself is great. Focussed on e-commerce, not only on e-mail.

Using app

6 months

Total reviews

18

Average rating

4.6

Developer Reply

Hi there, Thank you so much for your review. I'm glad to hear you like the Drip platform and our personal approach. 😊 We're happy to have you with us! Best regards, Seray from Drip

1 / 5 Share

March 8, 2023

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.

Using app

16 days

Total reviews

7

Average rating

2.9

Developer Reply

Hi UrbanWearOutsiders Thank you for your feedback on our abandoned cart workflows. We take feedback very seriously and we understand how frustrating it can be when your automation is not working as expected. While our Development team was able to quickly resolve the first issue with your abandoned cart workflow, we understand there were some roadblocks with your second workflow and we are taking steps to review our workflow templates for the best user experience. We also apologize for the delay in communication with our Support team. After a thorough review, we found that we had sent the same-day follow-up message to the email address attached to the ticket, instead of the email address you had requested we use instead. We have sent an additional email from our Support team today with more information. Thank you again, UrbanWearOutsiders, we sincerely appreciate your time and feedback. Best regards, Sebastian from Drip

5 / 5 Share

Feb. 27, 2023

I am loving Drip. The tutorials are short and to the point which makes learning the software really quick and efficient. The automation makes everything seamless, and my favorite part is the customer service and tech help. I had some glitches and issues with my emails sending and I received immediate and excellent help to find a solution. Super happy!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Thank you for your review. I'm really glad that you find Drip efficient and that you like the support level. Best regards, Sebastian from Drip

5 / 5 Share

Feb. 27, 2023

I recently migrated from Mailchimp to Drip and I am so so so happy with my decision. The #1 thing I absolutely LOVE about Drip is their automation, more specifically how easy and user-friendly they make it. Email automation is nothing new as I am sure you know. But it seems like a lot of CRM software companies forget this. When I first migrated to Drip I didn't expect too much in terms of bringing in more sales from emails but after building in very fine detail our "welcome" and "abandoned cart" emails (something I couldn't do with other CRM companies) I saw a huge spike in our email sales! During the 2022 holiday season, 35% of our online sales were directly from the automation we set up with Drip. The 2nd thing I absolutely LOVE about Drip is their customer service. If you are anything like me, having a live chat feature is a need. Now I know that other CRM companies have live chat but when I would try to get something resolved with the other CRM companies it seemed like they had no clue what they were doing and were just generally unhelpful. Drip, on the other hand, has the best customer service I have ever experienced not only do their service agents know what they are doing and are extremely knowledgeable about all Drip's products but if there is something that is wrong they get it fixed super fast. (they even have an entire slack channel for Drip customers to talk with Drip developers for feature requests and general or complex questions. If you are thinking about switching to Drip or maybe you're just tired of dealing with issues with other CRM companies I would highly recommend Drip to anyone in the market for email marketing software. P.S. This may seem like a paid review or even a review from an employee, but I assure you neither is true I just enjoy and love how Drip works it has made my life so much easier not to mention the sales we are getting out of it ;)

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Thank you for this fantastic review. Very much appreciated. I'm glad that some of Drip's core values (support and ease of use) come into play for you. Not to mention the spike in sales you have experienced since switching to Drip. Have a wonderful day. Best regards, Sebastian from Drip

5 / 5 Share

Feb. 26, 2023

I am excited with the new upgrades. I was able cancel my subscription to Clickfunnels. I never understood that app and never could get it to work. It was so expensive and could not ever use it properly. thank you Drip for your updates and great support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi We appreciate your review. I'm glad you find Drip such a great alternative. Best regards, Sebastian from Drip

5 / 5 Share

Feb. 25, 2023

now that I've got to know my way around this program, I love it! I'm very satisfied with how easy and efficient everything is setup thank you for making this so that people like me can can get in touch with my customers

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Thank you for your review. I'm glad Drip helps you get in touch with your customers. Best regards, Sebastian from Drip

5 / 5 Share

Nov. 25, 2022

I am hoping that this app will help grow my business. I just sent my first email. I like the way it integrates with my shopify store so far so good.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Thanks for your review. Drip will help you grow your business ;-) Best regards, Sebastian from Drip

5 / 5 Share

Nov. 1, 2022

Beste email marketing tool so far. Tried so many tools from Germany but none of them was smooth like drip. Very easy and huge possibilities through the workflows and rules which you can create.

Using app

5 months

Total reviews

12

Average rating

5.0

Developer Reply

Hi Lovely review. Thank you for that. We are glad to hear that you are satisfied with our tool. Best regards, Sebastian from Drip

5 / 5 Share

Oct. 11, 2022

amazing app for email automatisations! love it, easy to use, great templates, guid lines, all recommendations

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Hi We appreciate your review. We're glad you're enjoying the platforms and have utilized some advantages of Drip. Best regards, Sebastian

4 / 5 Share

Aug. 10, 2022

i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi Thank you for your review. We hope that you're used to the platform now ;-) Best regards, Sebastian

1 / 5 Share

Feb. 15, 2022

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.

Using app

20 days

Total reviews

14

Average rating

4.7

5 / 5 Share

Feb. 14, 2022

Drip freaking rules. Beautiful integration. Absolutely no issues at all with getting Shopify and Drip to work perfectly together. Drip also has the best customer service of literally any company I've ever experienced.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

Our site sells various different products from multiple niches and Drip's Segmentation enable us to reach the different segments in our market effectively.

Using app

Over 1 year

Total reviews

3

Average rating

4.7