Dropast ‑ Taobao, Tmall & 1688

Hello, We couldn't find any support request from you in our system. We genuinely want to help you find a solution. Could you please email us at [email protected]? I will personally handle your request immediately and hope you’ll consider updating your review. Our goal is to have happy users, not to earn from unhappy ones. **Update as of July 22, 2024:** We tried reaching out by emailing your Shopify account and via your website's ticketing service but haven't received a reply. We hope you get back to us so we can address this one-star review, which is the only one we have. **Update as of July 25, 2024:** We have been trying to reach you daily through all available channels without any response. **Update as of August 10, 2024:** Despite our daily efforts to contact the merchant, we have not received any reply. It seems that the merchant is refusing support, leading us to believe that this negative review may be linked to fraudulent activity.

I am not sure if the shop linked to this review "MAMAGINU" is linked to the email matt***ma**[email protected], if not I kindly ask you to contact us to check your request. If yes, today we sent to you an email that I paste below - let us know - Dear Customer, I hope this message finds you well. First and foremost, I want to extend my sincere apologies for the delays and issues you've encountered with our support services. Your satisfaction is our top priority, and it's disheartening to hear that we haven't met your expectations in this regard. In an effort to address your concerns, I've thoroughly reviewed the situation regarding any invoices paid via Shopify for the Dropast app. However, it appears that no invoices have been paid for Dropast within the Shopify system. If my assessment is incorrect or if there are any outstanding invoices that require attention, please don't hesitate to inform me. I am fully committed to refund any Shopify invocie linked to Dropast. Upon further review, I've identified the order RST 10378, for 155.68 RMB, which was paid on 14th February and subsequently purchased by us from Taobao . In light of the service issues you've experienced, I have taken the initiative to issue a full refund of 155.68 RMB to your Dropast balance. As a result, your current Dropast balance stands at 155.68 RMB. If you prefer, I can facilitate a refund of this balance to you via PayPal. All I require is confirmation of the email address associated with the top-up of your Dropast balance. Once confirmed, I will proceed with processing the refund without delay. Once again, I sincerely apologize for any inconvenience or frustration caused by the delays in addressing your concerns. Please rest assured that we are committed to rectifying this situation and providing you with the level of service you rightfully expect and deserve. Thank you for your understanding and patience. Warm regards,

We were disheartened to come across your 1-star review, the only one we've received. Your feedback is important to us, and we're sorry to hear about any dissatisfaction you experienced. Regarding your concerns about the free months and refunds, we'd like to clarify that we did honor our agreement. Shopify can confirm that we correctly issued a refund equivalent to 2 months of service. It's essential for us to address your review openly and reassure anyone reading it that we are not in the business of scamming. We take our commitments seriously, and what we promise, we strive to deliver. We appreciate your feedback and hope for the opportunity to restore your trust in our service. Warm regards,