skinny&high review for Atlas: AI Store & Page Builder
May 26, 2025
Title: Deceptive Billing and Zero Accountability – Avoid This App I installed the app, didn’t use it, uninstalled it — and was still charged. This is unacceptable. No clear warning, no proper cancellation flow, no confirmation — just a silent charge. Their so-called “free trial” appears to be a trap designed to convert into billing without consent. Even after I contacted support and demanded a refund, I received nothing but a copy-paste reply thanking me for “feedback” — completely ignoring my request for a credit or real resolution. This is not support — it’s avoidance. Shopify should not allow apps like this to remain live. Charging users without use or consent is a direct violation of platform trust and international consumer protection law. I strongly advise others to avoid this app — unless you want to spend time chasing your money and being ignored.
Hello, We’re truly sorry for the frustration you’ve experienced — this is absolutely not the experience we want anyone to have with Atlas. We take situations like this very seriously and want you to know we’ve made multiple efforts to reach out and get this resolved for you as quickly and smoothly as possible. Our team genuinely cares about making things right, and we’re standing by to help. While billing for all Shopify apps is handled directly through Shopify — and outside of our control — we understand how confusing that can be. We’re actively working on improving how we communicate this to make sure it’s crystal clear from the start. Above all, we want Atlas to be a great experience for everyone who tries it. If you haven’t received our messages, please reach out directly to us at [email protected] — we’re here and ready to make this right. Thanks again for your feedback — it helps us get better every day.
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