Atlas: AI Store Builder

Hey there, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally. Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week. I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at [email protected]. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Vellani London, Five stars with no notes at all is a pretty great thing to see, so thank you for taking a moment to leave it. Even without a long write-up, a rating like this tells us Atlas is doing its job quietly in the background, which is exactly what the whole team here is working toward. We'll keep pushing to make the app and the support behind it even better. If anything else comes up as you keep building your store, you know where to find us

Hi Glowfit Haven, "No complaints at all" might be one of our favorite things to read, so thank you for that. Five months in, you've had plenty of time to run into something that didn't work the way it should, so hearing it's been smooth genuinely means a lot to us. That kind of steady reliability is what the team aims for, and it's good to know we're hitting it for you. If anything ever comes up as you keep growing your store, we're here.

Hallo DÉCOR, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben, das freut uns sehr. Dass Sie Atlas inzwischen schon rund ein Jahr nutzen, bedeutet uns besonders viel. So langfristiges Vertrauen nehmen wir nicht als selbstverständlich hin, und wir arbeiten weiter daran, es uns jeden Tag neu zu verdienen. Falls es etwas gibt, das wir für Sie noch besser machen könnten, würden wir das sehr gerne hören. Melden Sie sich jederzeit, wir sind für Sie da.

Hi Empirish Thank you so much! Being genuinely helpful when our merchants need us is exactly what we aim for, so it's great to hear we hit that mark for you. It also means a lot that you've been with Atlas for 8 months now. That kind of ongoing trust is something we work hard to earn, and we'll keep it up. If anything ever comes up as you keep growing your store, just reach out, we're here.

Hi Straatkatten Costa Rica, Thank you for taking the time to leave feedback. My name is Eddie, and I'm the Head of Support at Atlas. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly, as I'd really like to understand what went wrong and work with you on a solution. Please check your inbox when you have a moment, or if it's easier, write to me at [email protected] and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Luviosa, Thank you for this! Great support is something we work hard at every day, so hearing that both the app and the service delivered for you means a lot to the whole team. What stands out most is that you've been with Atlas for about a year now. That kind of long-term trust isn't something we take for granted, and we'll keep working to earn it. If anything else comes up as you keep building your store, you know where to find us.

Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie