Atlas: AI Store Builder

Hey there, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. Billing is something we take extremely seriously at Atlas, and taking care of our merchants is at the core of everything we do. I completely understand the frustration of seeing charges come through after canceling, and I want to make sure this gets sorted properly for you. I've already made sure the charges on your account have been fully taken care of, so there's nothing outstanding on your side. I can also confirm the subscription was canceled on our end, and I'm personally looking into the billing flow to understand exactly what happened. If anything else comes through or there's any remaining concern, please reply here or email me directly at [email protected] and I'll handle it immediately. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Cloudry, Thank you for the 5-star review, it genuinely means a lot to all of us at Atlas. Even without a long write-up, a rating like this from a store that's been with us for 8 months tells us something is working, and that kind of trust isn't something we take lightly. We'll keep pushing to make Atlas and the support behind it even better. If anything ever comes up as you keep growing your store, we're here.

Hi VENVORA, Really appreciate you taking the time to share this! Billing questions after a cancellation are exactly the kind of moment where it's easy for support to fall short, so hearing that the team handled it quickly and made the process easy is the bar we want to hit every single time. We'll make sure your kind words get passed along to the folks who helped you. If anything else ever comes up, just reach out, we've got you.

Hola, ¡Gracias por la reseña de 5 estrellas! Que después de 7 meses con nosotros nos digas que el soporte está genial es uno de los mejores cumplidos que podemos recibir. Vamos a asegurarnos de que el equipo lo vea, son ellos los que hacen que valga la pena cada día. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos.

Hola MashTix, ¡Mil gracias por la reseña! Amit se va a alegrar mucho cuando vea esto, y nos vamos a asegurar de que lo lea. Es una de esas personas que se toma en serio cada conversación con un merchant, así que el reconocimiento le va a llegar especialmente. Seguimos trabajando para que Atlas y el equipo detrás estén siempre a la altura. Si en algún momento necesitas algo más, ya sabes dónde encontrarnos. ¡Mucho éxito con tu tienda!

Hi NutriNature™, This one made our day. Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally. We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.

Hi Rallune, Short and sweet, but it means a lot, thank you! 7 months with Atlas is no small thing, and seeing you still give us 5 stars after all that time is the kind of feedback that keeps us motivated. We'll keep working hard on the app and the support behind it so it stays that way. If anything else ever comes up, just reach out, we're here.

Hey Snauff My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously. I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at [email protected] and I'll handle it directly. I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie

Hi Lavocs, Thank you for taking the time to leave us this review, it genuinely means a lot to all of us at Atlas. Hearing that the team delivered a great experience is the kind of feedback we love to see, and we'll make sure your kind words get passed along to everyone here. We're always working to make Atlas better and the support behind it even stronger, so reviews like yours are a real boost for us. If anything ever comes up as you keep growing your store, we're here.

Hallo BELLEVORA, Vielen Dank für Ihre 5-Sterne-Bewertung, das bedeutet uns wirklich viel! Da Sie erst seit einem Tag mit Atlas arbeiten, freut es uns umso mehr zu hören, dass der Einstieg gut und schnell für Sie gelaufen ist. Genau das ist das Erlebnis, das wir uns für jeden neuen Merchant wünschen. Falls beim weiteren Erkunden der App Fragen aufkommen oder Sie Hilfe brauchen, melden Sie sich jederzeit, wir sind für Sie da. Viel Erfolg mit Ihrem Store!

Hi Forma Dnia, Thank you so much for taking the time to leave this review! Amit is going to be thrilled when he sees this, and we'll make sure he does. Resolving an issue completely in under 15 minutes is exactly the bar we set for ourselves, and it's great to hear he hit it for you. It also means a lot that you've been with Atlas for 9 months now. That kind of long-term trust is something we don't take for granted, and we'll keep working hard to earn it every single day. If anything else ever comes up, just reach out, we're here.

Hola CHILE EXPERIENCIA, ¡Muchísimas gracias por tomarte el tiempo de dejarnos esta reseña! La atención al cliente es una de las cosas en las que más nos esforzamos en Atlas, así que leer tus palabras significa mucho para todo el equipo. Vamos a asegurarnos de que tu mensaje llegue a las personas que te ayudaron, se merecen ese reconocimiento. Llevas ya 4 meses con nosotros, y queremos seguir estando a la altura cada vez que nos necesites. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi Zoryn, Thank you for the kind words, and especially for calling out Shahadat by name! He puts a lot into making sure issues get resolved quickly and properly, and hearing that it landed that way for you is the best kind of feedback we can get. We'll make sure he sees this personally. When something goes wrong with the app, the last thing any merchant wants is to be left waiting, so swift and thorough support is something we really try to get right every single time. Reviews like yours tell us we're on the right track. If anything else ever comes up, just reach out, we've got you.

Hi Serelle, Thank you so much for this review, you put a smile on the whole team's face! Shahadat is one of those people who genuinely cares about every merchant he works with, so reading that he was a great guy to help you when needed is exactly the recognition he deserves. We'll make sure he sees this himself. Excellent communication and being there when our merchants actually need us is something we take seriously at Atlas, so it's really rewarding to hear it's coming through on your end. If anything else comes up as you keep building your store, you know where to find us.

Hi Lunava, Thank you so much for the 5 stars. Reviews like this genuinely make our day, and it is especially nice to hear that our support team left a strong impression. We put a lot of care into how we show up for merchants, and knowing that came through on your end means a lot to the whole team. If you ever need anything, we are just a message away.