Atlas: AI Store Builder

Hi Furonic, I read your review and wanted to reach out personally. I'm really sorry your first few hours with Atlas went this way. Getting stuck on something early on is frustrating enough, and the support conversation should have made it easier, not worse. I'm sorry it didn't feel that way, and I'm looking into what happened on our end so we can do better. I'd love to help get this sorted. Could you tell me what you were trying to get done when things went sideways? Just reply here or shoot me an email at [email protected] with your store URL, and I'll handle it directly. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Rena, I read your review and wanted to reach out personally. I’m Eddie, Head of Support at Atlas. I’m sorry about how your cancellation went. You’ve been with us for over a year, and losing access right away after you’d already paid for the month is frustrating. I completely understand why it felt unfair, and I’ve shared your feedback with our team. I’d like to look into this for you myself. Please feel free to contact me at [email protected]. Thank you for trusting Atlas with your store this past year. You have my full attention on this, and I’d really appreciate the opportunity to turn this into the 5-star experience you deserve. Best regards, Eddie

Bonjour Makeup Art, J'ai lu votre avis et je tenais à vous répondre personnellement. Je m'appelle Eddie et je suis responsable du support chez Atlas. Je suis désolé que votre expérience ait été aussi frustrante. La mise à jour de votre thème a affecté certains éléments de votre boutique : les étoiles d'avis sur vos collections, un lien de paiement et les couleurs d'une section. La plupart provenaient de CSS personnalisé ajouté par une autre application, qu'une mise à jour de thème peut facilement réinitialiser. Ce n'était pas lié à Atlas, mais nous savions à quel point votre boutique compte pour vous, et notre équipe est intervenue pour tout rétablir avec vous. Concernant la facturation, je comprends votre inquiétude. Tous nos frais sont affichés dans Shopify avant toute validation, et rien n'est jamais prélevé en dehors de ce cadre. Si une facture vous semble incorrecte, répondez simplement ici ou écrivez-moi à [email protected], et je la vérifierai avec vous personnellement. Nous serons toujours là pour vous aider avec votre boutique. Vous avez toute mon attention. J'aimerais vraiment avoir l'occasion d'en faire l'expérience 5 étoiles qu'elle aurait dû être dès le départ. Cordialement, Eddie

Hi, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I completely understand how frustrating it is to see a charge you weren't expecting, especially after taking the steps to cancel. I want to be transparent about what happened: the free trial on Atlas is 7 days rather than 30, so Shopify processed the subscription charge once the trial ended, before the app was uninstalled. I can see how easy that is to mix up, and it's on us to make the trial length clearer from the start. That said, I don't want you leaving with this experience. I've sent you an email directly, and I'll be happy to get this resolved for you. Since the app is uninstalled, your subscription is fully cancelled and no further charges will be made. You're also right that support should be easier to find. If you don't see my email, you can reach me at [email protected] and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi GentleStep, I read your review and wanted to reach out personally. My name is Eddie, and I’m the Head of Support at Atlas. I’m really sorry Atlas didn’t work out the way you hoped. That’s not the experience we want for anyone, and I’d like to make it right. Could you share what went wrong? You can reply here or reach me directly at [email protected], and I’ll take care of it personally. You have my direct attention on this. I’d really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Korawel, Five stars with no notes is a pretty great message to receive, thank you! Even without the details, it tells us a lot: four months in and things are working the way they should. That's exactly what the team is working toward every day, and we'll make sure this gets passed along to everyone here. If anything ever comes up as you keep growing your store, we're here.

Hi Tarte, Thank you for this! Normie is going to love reading it, and we'll make sure she does. Getting you past the stuff that felt out of reach on your own is the best part of what she does, so we're really glad she could get you there. That's what support should feel like. If anything else ever comes up, just reach out, we've got you.

Hola Molvero, ¡Muchas gracias por dejarnos esta reseña! Cuidar bien de cada merchant es algo en lo que ponemos mucho empeño en Atlas, así que leer tus palabras después de tres meses juntos nos alegra muchísimo. Se lo haremos llegar al equipo que te atendió, se lo merecen. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi Shopvemora, Wow, thank you for taking the time to write all of this out. Normie is going to be thrilled, and we'll make sure this lands in front of her today. Getting something sorted in a single request, with no back-and-forth, is exactly how we want every conversation with Atlas to go. Hearing you call it one of the best online service experiences you've had is about the highest compliment we could ask for. If anything else comes up as you keep building your store, you know where to find us.