Atlas: AI Store Builder

Hi I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how things have gone so far. Not being able to get the features working, and then feeling like you couldn't reach anyone when you needed help, is genuinely not the experience we want anyone to have. There's a chat inside the Atlas app where our AI can help troubleshoot right away, and you can reach our team by chat and email as well, but if that wasn't easy to find in the moment, that's on us to fix. On the billing: free trials can still run up usage charges, and depending on timing Shopify may not have processed the charge yet on their end. I've emailed you directly so I can look at exactly what happened and get this sorted for you right away You can reply to that email or reach me at [email protected], and I'll handle it directly. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Alvora, Thank you for this, calling us the best Shopify store builder is about the highest praise we could ask for, and it genuinely made our day. We put a lot into making Atlas something merchants can build on with confidence, so it means a lot to see that land for you. We'll keep pushing to make it even better. If anything ever comes up as you keep growing your store, we're here.

Hola Nivoo Shop, ¡Gracias por tu reseña! Nos alegra un montón que Normie te lo haya resuelto en un plis plas. Vamos a asegurarnos de que Normie vea tu mensaje, se lo merece. Y aunque llevas solo un día con Atlas, nos encanta que el arranque haya sido tan rápido y bueno para ti. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi The-Essential-Co, Thank you for taking the time to leave this! Hearing that the app did exactly what you needed and that the page looked professional is exactly what we hope for. It also means a lot that you've been with Atlas for 5 months now. That kind of continued trust is something we work hard to keep earning. If anything else ever comes up, just reach out, we've got you.

Hola NovaFinds, ¡Muchísimas gracias por tus palabras! Eddie se va a alegrar mucho de leer esto, y nos aseguraremos de que lo vea. Que se haya involucrado a fondo con tu problema y te haya dado las soluciones que necesitabas es justo la forma en la que queremos trabajar en Atlas. Poder contar con ese nivel de atención es algo que cuidamos mucho. Si en algún momento vuelve a surgir algo, ya sabes dónde encontrarnos, aquí estamos. ¡Un abrazo y mucho éxito con tu tienda!

Hey there, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally. Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week. I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at [email protected]. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hola Yun Lobsang, ¡Gracias por tu reseña! La atención al cliente es una de las cosas en las que más nos esforzamos en Atlas, así que leer esto significa mucho para todo el equipo. Queremos seguir estando a la altura cada vez que nos necesites. Si en algún momento surge algo, escríbenos sin dudarlo. ¡Mucho éxito con tu tienda!

Hi myshopifystore, Thank you for this! Quick and helpful is exactly the bar we set for ourselves, so it's great to hear we hit it for you. It also means a lot that you've been with Atlas for 4 months now, that kind of long-term trust isn't something we take for granted. If anything else comes up as you keep building your store, you know where to find us.

Hallo DÉCOR, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben, das freut uns sehr. Dass Sie Atlas inzwischen schon rund ein Jahr nutzen, bedeutet uns besonders viel. So langfristiges Vertrauen nehmen wir nicht als selbstverständlich hin, und wir arbeiten weiter daran, es uns jeden Tag neu zu verdienen. Falls es etwas gibt, das wir für Sie noch besser machen könnten, würden wir das sehr gerne hören. Melden Sie sich jederzeit, wir sind für Sie da.

Hi Empirish Thank you so much! Being genuinely helpful when our merchants need us is exactly what we aim for, so it's great to hear we hit that mark for you. It also means a lot that you've been with Atlas for 8 months now. That kind of ongoing trust is something we work hard to earn, and we'll keep it up. If anything ever comes up as you keep growing your store, just reach out, we're here.

Hi Straatkatten Costa Rica, Thank you for taking the time to leave feedback. My name is Eddie, and I'm the Head of Support at Atlas. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly, as I'd really like to understand what went wrong and work with you on a solution. Please check your inbox when you have a moment, or if it's easier, write to me at [email protected] and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Luviosa, Thank you for this! Great support is something we work hard at every day, so hearing that both the app and the service delivered for you means a lot to the whole team. What stands out most is that you've been with Atlas for about a year now. That kind of long-term trust isn't something we take for granted, and we'll keep working to earn it. If anything else comes up as you keep building your store, you know where to find us.

Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie

Hi VITORIO Parfum, Thank you so much for this review! Normie is going to be thrilled when he sees it, and we'll make sure he does. Hearing that the app and the service both delivered for you is exactly what we hope for. It also means a lot that you've been with Atlas for 5 months now. That kind of ongoing trust is something we don't take for granted, and we'll keep working to earn it. If anything ever comes up as you keep growing your store, we're here.

Hi, Thank you for the 5-star rating, it genuinely means a lot to everyone at Atlas. A lot of work goes on behind the scenes to make the app and the support around it as good as they can be, and seeing this makes it all worth it. You've been with us for about a month now, and we want to keep being right there whenever you need us. If anything else ever comes up, just reach out, we've got you.

Hi Pickme Out I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I can see something clearly fell short for you, and I'm sorry about that. There's no written detail on what went wrong, so I don't want to assume, but I'd really like to understand what happened and make it right. If you can reply here or email me directly at [email protected], I'll look into your account personally and sort out whatever needs sorting. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie