Atlas: AI Store Builder
Atlas AI Store Builder
Rating
4.7
feedback
248
chart
#787
All reviews
Review RSS Feed
Dec. 21, 2025
#459283264 Nov 23, 2025 App fees Atlas: AI Store Builder Atlas Pricing Plan $31.20 November 25 App uninstalled but was still charged
Dec. 2, 2025
Stay away! Will crash when you need it most and Atlas will not respond. Store being down = Lost Revenue! And Atlas had the nerve to continue charging. Atlas creates great looking pages. Unfortunately, the thing we need most from Atlas is to have a working store that doesn't randomly crash, and fast support when something goes wrong. Randomly, my site has been down, I couldnt make fixes to my store because I was getting a "we are having trouble verifying your license" message from Atlas theme. I emailed Atlas support. No answer. I sent two messages through the support app. No response. But they kept right on charging me. Avoid at all costs - think of how much missed revenue and wasted Ad spend you could run into while Atlas doesnt think its worth getting back to its customer.
Nov. 24, 2025
Great support and App! I'm able to build great looking pages and content in 5% of the time it would normally take. Will update on conversions once the site goes live! Edit - 24.11.2025 Be careful how you use the theme and AI Store builder. Just lost over $1000 of edits and 3 weeks of work due to false 'expert' advice. The Live theme and Store builder theme are not always the same... if one is linked and you delete it, you LOSE everything and have start from scratch again.
Hi Velobiotics, I’m really sorry to read your update – losing over $1000 of edits and weeks of work after following advice about how to handle your themes is incredibly frustrating, especially after the great start you had with Atlas. Your experience matters a lot to us, and we’re taking your feedback seriously as we continue to improve how we guide merchants through our app. Your satisfaction is very important to us, and we’re committed to making this right. I’ve just sent you an email so we can look into your case in more detail and explore the best way forward together. Please check your inbox when you have a moment. – Eddie, Head of Support
Nov. 4, 2025
I have been trying to contact your team for 3 months by email and through normal support channels, but I haven’t received any response. For the past 3 months, you’ve been charging $49 from my account even though I haven’t used the app. On October 27, you charged another $49 again. I haven’t been using this app for months, yet the payments keep being deducted. Please resolve this issue and refund the charged amounts.
Hi Gaming Konsole, Thank you for your feedback. We’re genuinely sorry to hear your experience didn’t meet expectations. We’d appreciate the opportunity to learn more and make things right, whether it’s related to your store setup, AI product photos, or anything else. Please reach out so we can better understand what happened and work toward a resolution together.
Nov. 2, 2025
j'ai eut l'occasion d'avoir un humain derrière l'écran et c'était super. Mais depuis impossible on est face a une IA, qui nous sort un texte, qui coupe les conversations sans que le problème soit résolu, cela fait un mois que je ne peux pas avancer avec ce thème car j'ai besoin d'une personne qui m'aide pour résoudre les problème et a part cette IA et ces réponses automatique je n'ai rien. Et quand je dis je veux parler a un humain elle coupe la conversation, il faut reprndre depuis le début. Je me suis trompé sur le choix du thème , très déçu de atlas!!!!!
Bonjour Ayli Skin, Merci pour votre retour et vos 5 étoiles ! Nous sommes ravis que notre équipe ait été réactive et présente à vos côtés dès que vous avez eu besoin d'aide. L'équipe Atlas travaille dur pour que tout se déroule parfaitement, et nous sommes ravis que cela fasse une différence pour vous !
Sept. 17, 2025
Dear Mishti Co., Thank you for taking the time to leave feedback. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly as I'd really like to understand what went wrong and learn how we can turn this into a 5-star experience for you. Your satisfaction is incredibly important to us, and we're committed to making things right. Please check your inbox when you have a moment - I'm eager to hear more about your experience and work together on a solution. - Founder of Atlas.
Aug. 22, 2025
Waarom abonnement kosten wat ik niet heb gebruikt
Hi CUZI, thank you for your review. To clarify, all app billing is handled directly by Shopify. Subscription costs apply as long as the app is active on your store, even if it hasn’t been actively used. Once the app is removed, charges may still appear until Shopify’s billing cycle closes. If you believe you were charged incorrectly, please reach out to Shopify Support for a billing review, or contact us directly and we’ll gladly guide you through it.
Aug. 7, 2025
The customer has removed the app a long time ago, but still charges the customer monthly.
Hi Caesar, thanks for your review. Just to clarify, all app charges are handled directly by Shopify. Because Shopify runs billing in two cycles, charges can still appear after an app is removed until the billing period closes. We don’t have the ability to change or control this. If you’d like, Shopify Support can review your billing history and ensure everything is correct. You can also contact us and we’ll be glad to help guide you through it.
June 27, 2025
They are trying to charge me after one month I uninstalled and I paid the month I usted it. They charged me today regardless I contact them to cancel this charge!! And for a month that it been uninstalled horrible
Store
My Store
Using app
About 1 month
Hi there, thanks for sharing your feedback. Just to clarify, app billing is fully managed by Shopify. Because Shopify runs charges on two billing cycles, it’s possible to see a charge after uninstalling until the billing period is fully closed. We don’t have the ability to stop or issue charges ourselves. If you believe you were charged incorrectly, the best next step is to reach out to Shopify Support so they can review and adjust your billing history. You can also contact us directly and we’ll gladly help guide you through the process.