Atlas: AI Store & Page Builder

Hi Ozylon, Thank you for the kind rating! If there is anything we can do to make your experience with Atlas even better, we would love to hear from you. Our support team is always here through the in-app chat or at [email protected].

Hi Bintura, Thank you for your review and for sharing your experience with Atlas. We are really glad to hear that you find the app easy to use and easy to navigate. That is something we care a lot about, so it is great to know it has been your experience. We really appreciate your support. If there is anything we can do to make your experience a full 5 stars, please feel free to reach out to us anytime at [email protected]

Hi Enobella, My name is Eddie, and I’m the Head of Support at Atlas. Thank you for being with Atlas over the past few months and for taking the time to leave a review. We really appreciate that. That said, a 4 star experience is not where we want to stop. We want every merchant using Atlas to feel fully confident that they are getting real value from the app and from our team. If there is anything at all that felt missing or could have been better, I’d really love the chance to help with it personally and make your experience a better one. Please feel free to reach out to us at [email protected] Warm regards, Eddie

Hola LEMO PET, Leí tu reseña y quise escribirte personalmente. Mi nombre es Eddie y soy el Head of Support en Atlas. De verdad te agradezco mucho por tus palabras. Saber que sentiste que Atlas entendió bien tus productos y los estructuró de forma profesional significa muchísimo para nosotros, porque justamente esa es la experiencia que queremos dar. Dicho eso, una reseña de 4 estrellas no es donde queremos quedarnos. Queremos que cada usuario de Atlas tenga una experiencia de 5 estrellas, y me encantaría tener la oportunidad de lograrlo contigo. Si hubo algo que faltó, algo que no se sintió del todo bien, o cualquier detalle que podamos mejorar, por favor escríbenos a [email protected] Me encantaría poder ayudarte personalmente. Saludos, Eddie

Hey Galtastic, I’m really sorry for the frustration this has caused. I’m Eddie, Head of Support at Atlas, and I take situations like this very seriously. I completely understand why this felt upsetting, especially if you canceled and were still seeing a charge pending in Shopify. That is not the experience we want anyone to have with Atlas. I do want to clarify one important part, because we understand this part of the billing process may not have been as clear as it should have been. Once an app invoice has already been generated through Shopify, we are not able to void or reverse that pending invoice from our side. What we can do, depending on the billing status, is either refund the charge once it goes through or issue app credits to offset the Atlas charge on your Shopify bill. That said, I would really appreciate the chance to personally look into this for you and help however I can. Please feel free to contact me directly at [email protected], or reach out to us at [email protected]. I’ll personally review your case and stay on it with you until it is fully addressed. I’d genuinely appreciate the opportunity to turn this experience around for you. Eddie Head of Support Atlas

Hi KOVEPAWS, Thank you for your review and for giving Atlas 4 stars. We really appreciate your support. We’re glad to have you with us, and we’d love the chance to make your experience even better. If there is anything at all we can do to turn this into a 5-star experience, please reach out to us anytime at [email protected] We’d be happy to help.

Tusen takk for tilbakemeldingen. Veldig hyggelig å høre at appen sparer deg tid, det er akkurat målet med Atlas.

Hallo Velora Essence! Vielen Dank für Ihre hilfreiche Bewertung! Wir freuen uns sehr, dass Sie so schnell einen hochwertigen Shop erstellen konnten und dieser einen so guten ersten Eindruck macht. Das bedeutet unserem Team sehr viel. Vielen Dank auch für das Lob an unser Support-Team! Wir geben unser Bestes, schnell zu antworten und Ihnen bestmöglich zu helfen. Es freut uns daher sehr, dass Ihnen dies aufgefallen ist. Wir schätzen Ihr ehrliches Feedback zu den noch fehlenden Funktionen, wie der verschiebbaren Ankündigungsleiste und der automatischen Videowiedergabe. Sie haben völlig Recht, das sind wertvolle Ergänzungen, und die gute Nachricht ist: Sie stehen bereits auf unserer Entwicklungs-Roadmap. Wir arbeiten ständig an Verbesserungen, und solche Updates werden in Kürze verfügbar sein. Nochmals vielen Dank für die Empfehlung, sie bedeutet uns wirklich viel. Wenn Sie weitere Ideen haben oder etwas benötigen, sind wir jederzeit für Sie da!

Hey Vaultin, Thank you for taking the time to leave a rating! We're so glad you're loving your Atlas experience. Always open to hearing how we can keep improving for you!