Atlas: AI Store Builder
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, quick issue resolution, ease of use, and helpful features. Users appreciated the professionalism and efficiency of the support team, with specific mentions of Eddie, Normie, Shahadat, and Peters for their outstanding assistance. The app was praised for its simplicity in building stores, clean themes, and user-friendly interface. On the other hand, negative feedback focused on issues with billing, high fees, difficulty in editing themes without coding, and challenges in canceling subscriptions.
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A great app with a great team behind it. This app helped me achieve some key things, and I found it to be simple and very user-friendly. Also, what I really appreciated about Atlas was their amazing support team, which has a very high response rate. Highly recommended!
very helpful i saz thanky more
Hi Straatkatten Costa Rica, Thank you for taking the time to leave feedback. My name is Eddie, and I'm the Head of Support at Atlas. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly, as I'd really like to understand what went wrong and work with you on a solution. Please check your inbox when you have a moment, or if it's easier, write to me at [email protected] and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie
Great app. Great Customer service.
Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not. 06/07/2026 Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie
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