Atlas: AI Store Builder
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, quick issue resolution, ease of use, and helpful features. Users appreciated the professionalism and efficiency of the support team, with specific mentions of Eddie, Normie, Shahadat, and Peters for their outstanding assistance. The app was praised for its simplicity in building stores, clean themes, and user-friendly interface. On the other hand, negative feedback focused on issues with billing, high fees, difficulty in editing themes without coding, and challenges in canceling subscriptions.
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Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie
amazing app and great service from Normie
Hi Pickme Out I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I can see something clearly fell short for you, and I'm sorry about that. There's no written detail on what went wrong, so I don't want to assume, but I'd really like to understand what happened and make it right. If you can reply here or email me directly at [email protected], I'll look into your account personally and sort out whatever needs sorting. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie
They charged me 39$ even though I cancelled and deleted their app before the free trial ended.
Hi Valence Boutique, I saw your review and wanted to reach out myself. I'm Eddie, head of support here at Atlas. First off, I'm really sorry about this. Getting hit with a $39 charge when you thought you'd already walked away from the app is genuinely frustrating, and I'd be annoyed too. I dug into your account to figure out what happened. It looks like the uninstall came through just after your free trial ended, and that's what kicked off the charge on Shopify's side. I know the timing makes that confusing, and either way, you shouldn't be the one paying for it. So I've already added credits to your account that cover the full $39. The balance is sorted, so you won't be charged anything If anything still looks off, or a charge somehow sneaks through anyway, just reply here or email me straight at [email protected] and I'll take care of it myself. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie
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