NOVA review for Atlas: AI Store Builder

Hi Nova, Thank you for sharing your feedback. Just to clarify how the billing works, the charge you saw was processed at the start of the new 30-day cycle, and the cancellation took place shortly after. Shopify bills all apps upfront for each billing period. Canceling stops future charges, but it doesn’t automatically refund unused days. Unfortunately, this system is managed entirely by Shopify, so it isn’t something we’re able to override on our end. Our team also sent you an email to help walk through everything and offer support in more detail. If you didn’t receive it, please let us know and we’ll resend it right away. We’re here to help however we can.