Galtastic review for Atlas: AI Store & Page Builder
March 25, 2026
Same as others reported: Canceled subscription, still got charged. However, developers reached out after my negative review and were able to issue a refund, which is the right thing to do but still a step too many in what should've been a straightforward unsubscription, so I am fixing my review to 4 stars. They blame Shopify, so I hope they can work with Shopify to improve this undesirable setup for everyone.
Hey Galtastic, I’m really sorry for the frustration this has caused. I’m Eddie, Head of Support at Atlas, and I take situations like this very seriously. I completely understand why this felt upsetting, especially if you canceled and were still seeing a charge pending in Shopify. That is not the experience we want anyone to have with Atlas. I do want to clarify one important part, because we understand this part of the billing process may not have been as clear as it should have been. Once an app invoice has already been generated through Shopify, we are not able to void or reverse that pending invoice from our side. What we can do, depending on the billing status, is either refund the charge once it goes through or issue app credits to offset the Atlas charge on your Shopify bill. That said, I would really appreciate the chance to personally look into this for you and help however I can. Please feel free to contact me directly at [email protected], or reach out to us at [email protected]. I’ll personally review your case and stay on it with you until it is fully addressed. I’d genuinely appreciate the opportunity to turn this experience around for you. Eddie Head of Support Atlas
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