UrbanWearOutsiders review for DSers‑AliExpress Dropshipping
March 17, 2023
After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.
Hello! Thank you for your comment. We know we say that a lot, but every feedback matters! We are sorry that this issue is taking a long time to get fixed. Our tech team is still actively working on it! Our support team will keep you updated on the evolution, but feel free to reach out to us anytime! Happy dropshipping! DSers team