Crafted Zone review for DSers‑AliExpress Dropshipping
Dec. 16, 2025
After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently. Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.
Hello, there Thank you for taking the time to share your feedback regarding your recent experience with our support team. We sincerely apologize for any frustration or inconvenience this situation has caused. Upon re-examination by our finance team, it was confirmed that your DSers account did show frequent consecutive login activity between November 10, 2025, and December 10, 2025. According to our refund policy, this type of usage pattern does not qualify for a refund, which our support team has previously communicated. We truly regret any misunderstanding this may have caused. Should you require more detailed information, we can provide a login timeline document including IP addresses for your reference. As this contains sensitive account information, we recommend continuing this conversation through our official channels for your privacy and security: Email: [email protected] Messenger: https://www.messenger.com/t/DSersOfficial Thank you for your understanding. Best regards, The DSers Team
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