Lucky Dressy review for Duplify ‑ Duplicate Your Store

Hi, we wrote you back, and we are not sure if you are getting our emails. We were checking your export, and you are right: your export is taking a long time to complete. When we checked it was at 500 out of 1529 products exported. The reason why it's taking so long is because for each product your store has an average of 98 product variants. That's far beyond the amount of product variants a regular Shopify store has. Considering for each variant the app makes 3 API calls to export all the information (stock, related picture and to save the variant), that means: 1,529 products x 98 variants/product x 3 API calls/variant = around 449,526 API calls. Shopify API has a limit of 2 calls/second. That's why, after half a day, just 500 products have been exported. Normally that's not the case as the average store, with around 2-8 product variants, takes around 10 minutes to complete the export. As you requested us to refund you, we just did it. We are sorry our app didn't work as you expected, we work everyday to improve the app and as we said, we also have that Shopify's API rate limitation. Hopefully this clarifies the situation. Please don't hesitate to contact us at [email protected] if you have any questions.