Zonos Duty and Tax

Nov. 21, 2023

We had a great experience working with Zonos to bring an inclusive/ integrated approach to our website for international shipping. Matthew and his team were absolutely wonderful to work with and were able to make recommendations that have also improved our domestic shipping options for customers. 10/10 would recommend!

Nov. 20, 2023

Zonos has solved all our international fulfilment and shipping problems in one go. Support during onboarding was fantastic. Great app and service.

Nov. 9, 2023

Excellent onboarding process from Matthew at Zonos. Whilst the service is pricey, so far it seems worth it and is allowing our customers to checkout with ease, with all relevant customs information presented up front. We have integrated with Fedex meaning our carried rates get pulled through. I would recommend Zonos to anyone looking to expand internationally.

Nov. 7, 2023

The Zonos team is fantastic! First, I moved from Global-E to Zonos. Best decision. Better rates, better service and easier integration. The team at Zonos is super responsive. It once took me 12 days to get someone on a call from Global-E during an emergency. Second, the Zonos team went above and beyond in helping my organization solve problems with warehouse issues we were having. This was out of the Zonos scope of services but they happily helped. Third, you can count on the Zonos team. They say what they will do and then do it. Forth, Go with Zonos!

Nov. 7, 2023

The customer service at Zonos has been excellent. Megan is really nice and helped me through a bunch of issues that I never would've figured out by myself.

Nov. 2, 2023

I recently had the pleasure of working with Shawn at Zonos, and their support was exceptional. Their deep knowledge of the Zonos shipping app, combined with their responsiveness and clear communication, made our experience truly seamless. They went the extra mile to train our fulfillment team, provide testing exercises - improving our shipping process significantly. I highly recommend Zonos, and especially Shawn, for their outstanding service. Their customer-centric approach and problem-solving skills made a remarkable difference for our business.

Nov. 1, 2023

Project Manager Matthew and Sales Rep Nate were very easy to work with and very knowledgeable. They made the setup very painless. Went smoother than expected.

Oct. 30, 2023

Curtis was great setting up the app and training with our partner plant in Asia. The app will save us time creating labels and documents needed for shipping and is straight forward for duty/vat calculation. I would recommend this app.

Oct. 20, 2023

I have been extremely impressed with the professionalism that all of the representatives at Zonos possess. They have really helped us with our duty/tax calculations with the Landed Cost Guarantee program taking the guess work out of this area when shipping internationally. I highly recommend them and especially appreciate the above and beyond help provided by Lennon! Thanks so much. Jacqueline

Oct. 20, 2023

Oct. 17, 2023

Project Manager Curtis was a pleasure to work with. He helped set up our account and helped customize it to fit out needs. Curtis and others in the Zonos team were overall great to work with. Their communication and the time they put into helping their users was a reassuring experience!

Oct. 16, 2023

Megs Smith did an amazing job with customer service. Had an issue with cross platforms and she took care of everything with ease, making my life a breeze.

Sept. 7, 2023

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

July 13, 2023

Love this app -- makes complicated taxation/duties rules for international orders super easy. They hand hold you through the whole set up and processing int'l orders thereafter is seriously 1 click of a button. No one could understand this on their own and these guys are experts. Also, they can calculate dimensional weight which to this day, I still can't find a good app for that for domestic orders. Also, they bear all the risk of their calculations; they guarantee the taxes and duties calculations and pay the difference if they are wrong. Makes me sleep better at night given how complicated that is. JUST USE THIS APP.

June 28, 2023

Very smooth and straight forward onboarding process. Our onboarding specialist Curtis was very responsive and always willing to go out of his way to help us however we need to. Our products are set up a bit differently and we were able to figure out solutions to get to make Zonos work for us. Definitely recommend working with them!

June 26, 2023

We have completed a successful onboarding process for the Zonos Duty and Tax app. The app is excellent, very user-friendly, and - so far - meets all our expectations and needs. We now are very comfortable offering our customers the chance to pay duties and taxes upfront and make our delivery process transparent, streamlined, and frictionless. The Zonos support team is also top-notch! A special shout-out to both Nicholas McBride and Curtis Hixon, two exceptional and knowledgeable professionals who helped us at every step of this onboarding process. It was our pleasure to work with both of them. We can confidently recommend Zonos to anyone looking for improving international shipping.

June 20, 2023

Friendly, professional and knowledgeable on every interaction! The are quick to respond and will also reach out if the see any abnormalities with the integration. Excellent Service!

June 8, 2023

This app and it's team get 5 Stars. They have been so helpful setting up the zones for shipping and super fast. I was up and running in 3 days. Call out to Barrett for always being there and assisting with any questions. The dashboard is so easy to use and print labels. I would recommend this app for anyone doing international shipping.

May 22, 2023

Always have a very good Customer Service experience from Lennon Tomaz Retention Specialist @ Zonos. Any issue that may arise is very quickly resolved by Lennon!

May 19, 2023

If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.